Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Emily Ramsey

Manassas

Summary

  • Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
  • Experienced with diagnosing and repairing mechanical issues in wheeled vehicles. Utilizes advanced troubleshooting techniques and efficient repair strategies to maintain operational readiness. Strong understanding of preventive maintenance and vehicle safety protocols, ensuring long-term reliability and performance.
  • Experienced with managing loan documentation and supporting loan officers. Utilizes organizational skills to maintain accurate records and ensure compliance. Knowledge of mortgage industry standards and practices to facilitate smooth loan processing.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Hampton Inn By Hilton
02.2025 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Wheeled Vehicle Mechanic (91B)

U.S. Army Reserve
05.2024 - Current
  • Maintenance and Repair: Perform inspections, servicing, maintenance, and repairs on wheeled vehicles, including light and heavy vehicles, trailers, and material handling equipment (MHE). This includes working on engines, transmissions, powertrains, hydraulic systems, and electrical systems.
  • Supervision and Training: Supervise and provide technical guidance to junior soldiers in maintenance tasks. Conduct in-process inspections and troubleshooting during repairs and oversee recovery operations for wheeled vehicles.
  • Recovery Operations: Lead and execute recovery operations for disabled or damaged vehicles, ensuring they are safely transported and repaired.
  • Documentation and Compliance: Maintain accurate records of maintenance activities, inspections, and repairs. Ensure compliance with safety standards and proper use of tools and equipment.

Cashier

Wendy's
08.2023 - 05.2024
  • Answer guest questions regarding menu, pricing, and other related questions.
  • Operate a cash register.
  • Accept payment via cash, credit card, or gift card/certificate and make change when appropriate.
  • Balance cash drawer and open and close according to restaurant and cash handling procedures.
  • Calculate appropriate discounts to determine price.
  • Maintain appropriate portion control according to Fresquez standards.
  • Wrap or bag food for guests.
  • Take and complete drink orders for guests.
  • Food preparation.
  • Maintain proper food handling standards.
  • Stocks restaurant and lobby area as needed.
  • Maintain restaurant cleanliness.

Mortgage Loan Processor Assistant

The Bank of Charlotte County
06.2023 - 01.2024
  • Facilitated clear communication channels among all stakeholders involved in the mortgage lending process.
  • Participated in ongoing training sessions to stay current with industry regulations and best practices.
  • Improved turnaround times by promptly requesting necessary documents from clients and keeping them informed of progress throughout the process.
  • Assisted in the preparation of loan files for submission to underwriting, improving overall efficiency.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.

Intern

The Bank of Charlotte County
10.2021 - 06.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Cashier

Tastee Freeze
07.2020 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Diploma -

Randolph-Henry High School
Charlotte Courthouse, VA
05.2022

2 Years - Science

Southside Virginia Community College
Keysville, VA
05.2024

Skills

  • Time management
  • Multitasking
  • Quick learner
  • HVAC certified
  • OSHA certified
  • Trained Military mechanic
  • Preventive maintenance checks
  • Vehicle inspection procedures
  • Shop safety practices
  • Strong work ethic
  • Exceptional customer service
  • Team collaboration

Certification

  • CST - Certified Service Technician
  • OSHA
  • HVAC

Languages

English
Native or Bilingual

Timeline

Front Desk Agent

Hampton Inn By Hilton
02.2025 - Current

Wheeled Vehicle Mechanic (91B)

U.S. Army Reserve
05.2024 - Current

Cashier

Wendy's
08.2023 - 05.2024

Mortgage Loan Processor Assistant

The Bank of Charlotte County
06.2023 - 01.2024

Intern

The Bank of Charlotte County
10.2021 - 06.2023

Cashier

Tastee Freeze
07.2020 - 12.2020

Diploma -

Randolph-Henry High School

2 Years - Science

Southside Virginia Community College
Emily Ramsey