ESSENCE HICKS
Midlothian,VA
Summary
Senior Property Manager with extensive experience in real estate laws, IRS Section 42 income verification, and HUD Section 8 regulations and subsidiary contracts. with demonstrated knowledge of accounting, budgeting, and compliance regulations for revenue, state, local, grant, and donor funds. Proven ability in being successful in staff management and vendor management; dedicated to driving top levels of employee performance. Demonstrated expert supplier negotiations securing more favorable terms, by strengthening relationships, enhancing transparency, and leveraging data insights. Ensuring projects come in under budget. Proven ability to manage multiple large properties and projects simultaneously, known for being a self-starter capable of making quick decisions that result in success.
Experienced with overseeing property operations and tenant relations. Utilizes effective management strategies to enhance property value and tenant satisfaction. Strong understanding of financial management and team leadership, ensuring successful property performance.
Overview
8
8
years of professional experience
Work History
Senior Property Manager
BEACON COMMUNITIES
05.2020 - Current
- I manage budgets, oversee maintenance, ensure compliance with local regulations, and develop marketing strategies.
- I oversee the management of multiple properties, ensuring they are well-maintained, financially stable, and meet the needs of residents.
- I lead a team of property managers and support staff, fostering a culture of collaboration and innovation to deliver exceptional service to residents.
- Operates according to policy and procedure in rent collection, including review and validation of records and collection activities.
- Monitor site budget, while complying with internal financial controls and operating polices.
- Post charges associated with work order, late charges, etc by entering them in computer and generating notices for residents.
- Monitors expenses to ensure spending is within guidelines.
- Track purchases from orders through invoices.
- Maintains tenant files, and related documentation regarding continuing eligibility and adjustments
- Complete move-in and move-out reports and, send move in and move out packages to Property Accountants for permanent filing and disbursement of security deposits.
- Sends and posts all notices, regarding compliance to rules and regulations when a violation occurs.
- Complete and submit incident reports, for all events that may involve injury or damage.
- Generates strong community involvement, with the participation of the Richmond City Police Department.
- Delinquency, worked with VHDA for rent relief assistance.
- Property delinquency started at $158,000, now the property is under $2,000 in delinquency.
- Extensive Skills with Real Page products, Yardi, Microsoft Products, Team Building, Budgeting, lease up, and Collections.
- Responsible for, multiple apartment portfolio's currently consisting of 900 Units.
- Experience creating a superior tenant community by, upholding property through regular maintenance, addressing complaints and reducing service costs to increase budget for capital improvements.
- Skilled in Negotiation, Sales, Customer Relationship Management (CRM), Account Management, and Leadership
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Streamlined property management processes for improved efficiency and cost savings.
- Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Provided comprehensive training programs for property staff members, fostering a knowledgeable team capable of handling various industry challenges efficiently.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Reviewed financial forecasts, budget and operational goals.
Assistant Property Manager
BETTER HOUSING COALITION
09.2019 - 04.2020
- Spearheaded complex renovation, rehab, relocation, and housing projects, managing budgets, by monitoring expenditures, collaborating with stakeholders to gather project requirements, writing all necessary documents for approvals, assessing project risks and proactively resolving issues
- Responsible for lease portfolio maintenance and new lease development of 400 units, driving operational excellence by responding quickly and effectively to tenant concerns and property emergencies, and regularly performing property assessments, determining areas that required attention and developing plans to address these deficiencies
- Demonstrated expert supplier negotiations securing more favorable terms, by strengthening relationships, enhancing transparency, and leveraging data insights, and ensuring projects came in under budget
- Audited and processed leasing agreement and section 8 housing terms, ensuring records were 100% accurate and compliant with government and operational standards
- Delivered above expectation, maintaining seamless administrative support, repeatedly recognized for problem solving, attention to detail, thorough inspections, verbal and written communication, and meeting facilitation
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Followed up on delinquent tenants and coordinated collection procedures.
Leasing Professional
GREYSTAR
03.2017 - 07.2019
- Managed strategic growth and revenue strategies with robust marketing approaches and dedication to delivering exceptional customer experience, resulting in 99% occupancy for the first time in company history
- Drove critical business decisions and improvements for 3 Student Housing properties, a total of 168 units, by reviewing and monitoring the property against the financial objectives, ensuring regular inspections were successfully completed, validation of inventory, and analyzing data from market surveys
- Effectively performed all components of the leasing life cycle, ensuring availability report, application processing, credit check, rental history information, and approvals were documented accurately
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
Education
Business Administration -
John Tyler Community College
Richmond, VA01.2020
Skills
- Property & Facilities Management
- Procurement Services
- Event Planning
- Contract Negotiation
- Contract Administration
- Budgeting & General Accounting
- Eviction Notice Filing
- Vendor Selection
- Landlord / Tenant Laws
- Tenant relations
- Customer service
- Document preparation
- Asset management
Timeline
Senior Property Manager
BEACON COMMUNITIES
05.2020 - Current
Assistant Property Manager
BETTER HOUSING COALITION
09.2019 - 04.2020
Leasing Professional
GREYSTAR
03.2017 - 07.2019
Business Administration -
John Tyler Community College
Similar Profiles
Cesar TejadaCesar Tejada
Property Management Coordinator at Beacon Communities LLCProperty Management Coordinator at Beacon Communities LLC
Al LemckeAl Lemcke
Mechanical Project Manager at Beacon Communities LLCMechanical Project Manager at Beacon Communities LLC
Ashley M SantosAshley M Santos
Regulatory Compliance Analyst at Opportunity Home – Beacon CommunitiesRegulatory Compliance Analyst at Opportunity Home – Beacon Communities