Gail Davidson

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our investigative services.
• Provided program oversight for 23 local departments of Social Services. Reviewed agency standards of practice and documentation, provided case consultation, chaired the state’s first regional child fatality team to improve investigative practice and track causes of child deaths with an emphasis on prevention. Created and delivered targeted training for local CPS staff.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Recognized by management for providing exceptional customer service.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Achieved cost-savings by developing functional solutions to problems.
• Conducted testing of software and systems to ensure quality and reliability.

• Conducted thorough assessments of child welfare cases.
• Collaborated with multidisciplinary teams to ensure effective service delivery.
• Developed comprehensive safety plans for at-risk children and families.

Supervised the after hours team. Reviewed and approved staffs’ assigned reports.

Received and completed all valid Norfolk investigations involving local schools, residential facilities, day care centers and non-relative allegations of abuse/neglect.

Served as agency representative at state CPS program meetings. Reviewed and recommended policy changes.

• Developed training materials for diverse learner populations.
• Facilitated workshops to enhance participant skills and knowledge.
• Assessed training needs through surveys and interviews with staff.
• Provided one-on-one coaching to improve individual performance.
• Maintained accurate records of training attendance and progress reports.
• Evaluated existing training programs for effectiveness and made recommendations for improvement.
• Created professional development programs targeting soft skills development by trainee areas of weakness and job requirements.
• Maintained accurate records of all training sessions including attendance logs, course materials, and assessments.
• Created customized training materials to meet the needs of different audiences and learning styles.
• Assisted in developing a comprehensive orientation program for new hires.
• Utilized various teaching techniques such as role-playing, lectures, demonstrations, and workshops to enhance skill development.
• Delivered presentations at conferences focused on best practices in workplace learning initiatives.