Hannah Shelton
Lynchburg
Summary
Efficient professional in medical administrative roles, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical authorizations, and documentation. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Surgery Scheduler
Women’s Health Services of Central VA
Lynchburg
02.2022 - Current
- Scheduled patient appointments for surgical procedures within office and hospital setting.
- Coordinated with medical staff to ensure accurate patient information and documentation.
- Managed surgical calendars to optimize efficiency and minimize scheduling conflicts.
- Communicated with patients regarding surgery instructions and appointment details.
- Facilitated insurance verification and authorization processes for surgical procedures.
- Maintained electronic health records to ensure up-to-date patient information.
- Assisted in training new staff on scheduling protocols and EHR systems.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Created and managed surgical schedules for multiple surgeons.
- Ensured that all required documents were obtained prior to scheduled procedures.
Referral Coordinator
Centra home health
Lynchburg
11.2017 - 02.2022
- Coordinated patient referrals to ensure timely access to home health services.
- Schedule patients for their initial intakes and evals with the various disciplines
- Check hospital report daily to see if any active patients have been admitted and let appropriate staff know
- Communicate by emailing staff with wound orders, lab orders, intake packets, and any phone calls that come through from patients/offices.
- Timekeeping- enter PTO requests, missing punches, cost center codes and schedules for all home health staff.
- Run reports to calculate bonus pay, enter it on an excel spreadsheet and send to HR for all home health staff
Patient Service Representative
Central VA Family Physicians
Lynchburg
03.2015 - 11.2017
- Checked patients in and out of their appointments, took payments, verified insurances
- Answered phone calls as they came in throughout the day
- Assisted physicians with any paperwork they may need/handled medical records for patients
- Supported the front office staff by training new staff members as well as handling the daily deposit
Education
Bachelor of Science - Health Administration
James Madison University
Harrisonburg, VA 08.2010 - 12.2014
Skills
- Scheduling software
- Patient documentation
- Electronic health records
- Insurance verification
Timeline
Surgery Scheduler
Women’s Health Services of Central VA
02.2022 - Current
Referral Coordinator
Centra home health
11.2017 - 02.2022
Patient Service Representative
Central VA Family Physicians
03.2015 - 11.2017
Bachelor of Science - Health Administration
James Madison University
08.2010 - 12.2014