Howard Moore
Newport News
Summary
Highly motivated, versatile individual with excellent organization and analytical skills. Strong work ethic, positive attitude and operates effectively in both leadership and team roles. Readily accepts new and additional responsibilities, learns quickly and able to apply new skills to improve quality and efficiency in the workplace. He is available immediately to interview and start when needed.
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
School Bus Driver
Newport News Public Schools
05.2024 - Current
- Load and unload students and teachers safely
- Transport passengers safely and on time to destinations
- Report to direct supervisor
Special Education Paraprofessional
Rivermont School System
10.2023 - 01.2024
- Interacted physically and verbally with students throughout each day.
- Oversaw class of students in absence of instructor.
- Supported teacher in development of individual learning strategies.
- Monitored student classroom and outdoors activities to promote student safety.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
- Adapted equipment and technology, boosting student engagement and motivation.
Direct Support Professional
Thims Group Home
06.2023 - 10.2023
- Provided transportation to and from activities
- Assisted with implementing of individual plans for individual and behavioral plan goals
- Assisted my individual in the pursuit of recreational, social and community activities based on their preferences and individual plans
- Observed individual for any changes in behavior or health that may have resulted from medication administration
- Assisted and encouraged individual to care for immediate personal needs such as toileting, washing their hands, bathing and eating
- Prepares nutritional meals based on individual needs and preferences
- Taught individual daily skills such as household chores, laundry, cleaning, and washing dishes, as appropriate according to their individual plan
Provider Service Representative
Sutherland Global Services
12.2022 - 06.2023
- Work from home agent for BCBS
- Punctuality
- Answer inbound phone calls about provider issues with members health insurance accounts
- Made outbound phone calls to members and providers about certain issues and changes to their account or membership with the health insurance company
Food Service Worker
Abacus Staffing
06.2022 - 12.2022
- Followed all FDA protocols and procedures for handling, delivering and serving
- Report to kitchen manager
- Assisted with inventory management by monitoring stock levels, rotating products, and restocking supplies as needed
Advocate
Teleperformance
12.2021 - 06.2022
- Act as an advocate for members and a liaison between the Health Plan and Providers to ensure availability and access to care
- Establish a community presence, promote member education, identify and resolve any systemic barriers that limit access to appropriate care
Behavior Technician
Cumberland Hospital for Children and Adolescents
12.2020 - 01.2021
- I was responsible for assisting behavior analysts to implement behavior reduction and skill acquisition treatment plans
- I assisted patients with day to day activities, monitored their behavior, recorded and collected data on patients' progress, and communicated with clients
Direct Support Professional
Thims Group Home
12.2019 - 11.2020
- Provided transportation to and from activities
- Assisted with implementing of individual plans for individual and behavioral plan goals
- Assisted my individual in the pursuit of recreational, social and community activities based on their preferences and individual plans
- Observed individual for any changes in behavior or health that may have resulted from medication administration
- Assisted and encouraged individual to care for immediate personal needs such as toileting, washing their hands, bathing and eating
- Prepares nutritional meals based on individual needs and preferences
- Taught individual daily skills such as household chores, laundry, cleaning, and washing dishes, as appropriate according to their individual plan
Collections Specialist
Robert Half Landmark Financial Services
08.2019 - 11.2019
- Managing and collection on all the outstanding accounts receivables for customers
- Monitor accounts daily
- Investigate historical data for debts and bills
- Take actions in order to encourage timely payments
- Process payments and refunds
- Resolve billing and credit issues
- Contact clients and discuss their overdue payments
- Update account status records
- Prepare and present reports on collection activities and progress
Academic Advisor
Robert Half Pearson
06.2019 - 08.2019
- Followed FIR PA Law
- Inbound/Outbound calls for parents setting up their student for the school year with Connections Academy
- Used more than one system online
- Made Outbound phone calls to caretakers about their student's
Call Center Representative
Maximus
12.2018 - 03.2019
- Helping customers and resolving their issues
- Making sure every call I received was handled as professionally as possible
- Answered incoming calls, emails, and made outbound calls
- Helped customers with their technical problems over the phone while they were on their device used to access our website via internet
Call Center Representative
Alorica
04.2018 - 08.2018
- Helped customers with resolving their issues
- Answered inbound calls, emails, and made outbound calls
- Helped customers with their technical problems over the phone while they were on their device used to access our website via internet
Receptionist
Pomoco Nissan Of Hampton
11.2016 - 07.2017
- Answered inbound calls made outbound calls as necessary
- Handled mail that was to be sent out and the address of those sent back
- Other receptionist duties as assigned
Education
High School Diploma -
Woodside High School
Newport News, VA06-2015
Bachelor's degree - Psychology
SNHU
01-2028
Skills
- Billing
- Accounts
- Microsoft (Word, Excel, PowerPoint, Outlook)
- Customer Service
- Inbound/Outbound Calls
- Dependable and reliable
- Effective communication skills
- Filing
- Data entry documentation
- Computer skills
- Insurance eligibility verification
- Critical thinking
- Team collaboration
Certification
- School Bus Endorsement
- Passenger Endorsement
- BLS Certification
- Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
School Bus Driver
Newport News Public Schools
05.2024 - Current
Special Education Paraprofessional
Rivermont School System
10.2023 - 01.2024
Direct Support Professional
Thims Group Home
06.2023 - 10.2023
Provider Service Representative
Sutherland Global Services
12.2022 - 06.2023
Food Service Worker
Abacus Staffing
06.2022 - 12.2022
Advocate
Teleperformance
12.2021 - 06.2022
Behavior Technician
Cumberland Hospital for Children and Adolescents
12.2020 - 01.2021
Direct Support Professional
Thims Group Home
12.2019 - 11.2020
Collections Specialist
Robert Half Landmark Financial Services
08.2019 - 11.2019
Academic Advisor
Robert Half Pearson
06.2019 - 08.2019
Call Center Representative
Maximus
12.2018 - 03.2019
Call Center Representative
Alorica
04.2018 - 08.2018
Receptionist
Pomoco Nissan Of Hampton
11.2016 - 07.2017
- School Bus Endorsement
- Passenger Endorsement
- BLS Certification
- Driver's License
High School Diploma -
Woodside High School
Bachelor's degree - Psychology
SNHU
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