Iyaona Moyler
Norfolk
Summary
Dynamic professional with a proven track record in behavioral management and team leadership, notably at Southeastern Virginia Training Center. Excelled in enhancing patient care and team efficiency, demonstrating exceptional report writing and therapeutic communication skills. Achieved significant improvements in patient wellbeing and safety protocols, underscoring a commitment to ethical practice and detail orientation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Psychiatric Care Technician
Southeastern Virginia Training Center
11.2021 - Current
- Enhanced patient care by implementing individualized treatment plans and monitoring progress.
- Documented patient behaviors, reactions, and progress in medical records, maintaining confidentiality and accuracy.
- Supported patients'' daily living needs such as hygiene, nutrition, and mobility for improved overall wellbeing.
- Assisted in administering medications, ensuring proper dosage and adherence to prescribed regimens.
- Implemented behavioral modification techniques according to evidence-based practices under clinical supervision while tracking improvements over time carefully.
- Established trust with patients through consistent follow-ups on their mental health status and ongoing support needs.
Security Officer
Allied Universal Security Services
11.2019 - 04.2021
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Car Rental Agent
Avis Budget Group
09.2018 - 11.2019
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
Security Officer
Atlantic Protective Services
11.2018 - 06.2019
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Cashier Team Lead
Kmart, Sears Holding
01.2018 - 05.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Norview High School
Norfolk, VA06-2018
Skills
- Professional boundaries
- Report writing
- Team player mentality
- Team leadership
- Positive attitude
- Behavioral management
- Ethical practice
- Detail-oriented
- Therapeutic communication
Accomplishments
- Supervised team of 5 staff members.
Certification
- Certificate of Appreciation from Southeastern Virginia Training Center 3 Years of service with SEVTC as of September 10,2021
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Virginia Driver's License
Timeline
Lead Psychiatric Care Technician
Southeastern Virginia Training Center
11.2021 - Current
Security Officer
Allied Universal Security Services
11.2019 - 04.2021
Security Officer
Atlantic Protective Services
11.2018 - 06.2019
Car Rental Agent
Avis Budget Group
09.2018 - 11.2019
Cashier Team Lead
Kmart, Sears Holding
01.2018 - 05.2018
High School Diploma -
Norview High School
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