JACOB HARDEN
Norton
Summary
Dedicated and reliable professional with a proven ability to thrive in challenging situations and adapt to dynamic work environments. Strong problem-solving skills and a commitment to delivering high-quality results under pressure. Demonstrates resilience and a positive attitude, ensuring effective collaboration and productivity in adversity. Eager to contribute to team success while embracing opportunities for growth and development.
Overview
11
11
years of professional experience
Work History
Tech Support Representative
Foundever
06.2025 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
12B Combat Engineer
USAR
04.2022 - Current
- Maintained required level of proficiency in firearms
- Achieved physical strenuous standards in order to remain combat readiness
- Upheld Army dress and regulations for professional uniformity
- Sustained code of conduct and maintained professionalism in stressful situations
- Attended required training to be combat ready at moment's notice
- Used proper protocol and safety regulations when placed in charge of equipment worth several thousands of dollars
- Uphold code of conduct and maintained professionalism in stressful situations
- Managed time and schedule to reach proper hit times
Assembly Line Operator
NYX Linden
08.2024 - 03.2025
- Trained new employees on assembly procedures, fostering a supportive work environment and promoting teamwork among staff.
- Collaborated with team members to identify process improvements, resulting in increased productivity and reduced waste.
- Displayed strong initiative by proactively seeking additional responsibilities and volunteering for overtime when required, demonstrating commitment to the company''s success.
- Conducted quality assurance inspections on finished components and identified issues.
FLEX Officer
Allied Universal
12.2023 - 04.2024
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Perform work with a flexible schedule to maintain positive client satisfaction
- Monitor site premises for breach in safety and security
- Respond to emergency situations
- Maintain all incident records that occur on site
Ground Trimmer
Trees LLC
09.2022 - 05.2023
- Trimmed and fell trees away from power lines
- Used hand tools to complete delicate work
- Maintained safety practices and quality controls
- Organized materials tools and equipment to supply team members
- Operated heavy machinery in various environments
Front End
LOWE'S
05.2022 - 08.2022
- Provided service to several front end departments
- Assisted physically and mentally challenged individuals in safely moving and loading product from the store to their vehicle
- Uphold safety regulations between individual and team tasks
Pro
LOWE'S
06.2021 - 12.2021
- Performed routine safety inspections of department and powered equipment
- Utilized powered equipment to deliver products in a safe and timely manner
- Maintained sales floor to prevent accidents and clutter buildup
Ranch Hand
Taylor Farms
08.2014 - 12.2015
- Repaired fence line and animal enclosures
- Performed maintenance on site
- Sustained cattle in proper feeding procedures
- Utilized safe course of actions when handling tree cutting operation and logistics of lumber
Education
High School Diploma -
Highland High School
Pocatello, ID06.2021
Skills
- Call recordkeeping
- Application support
- User support
- Product knowledge
- Remote support
- Terrain assessment
- Supervision and mentoring
- Safety standard enforcement
- Vehicle maintenance
- Weapons handling
- Shipping and receiving
- Typing proficiency
- Multi-task management
- Retail store support
Accomplishments
- Eagle Scout Award, one of the highest honors a Scout of America Attendee can achieve.
- Lowe's Customer Service Stars awards given out to employees who perform exceptional customer service.
- Army Service Ribbon awarded to personnel in the US Army upon graduating OSUT.
- National Defense Ribbon is given out to anyone who serves in the military during a time of conflict.
Languages
English
Timeline
Tech Support Representative
Foundever
06.2025 - Current
Assembly Line Operator
NYX Linden
08.2024 - 03.2025
FLEX Officer
Allied Universal
12.2023 - 04.2024
Ground Trimmer
Trees LLC
09.2022 - 05.2023
Front End
LOWE'S
05.2022 - 08.2022
12B Combat Engineer
USAR
04.2022 - Current
Pro
LOWE'S
06.2021 - 12.2021
Ranch Hand
Taylor Farms
08.2014 - 12.2015
High School Diploma -
Highland High School