Jamerica White

• Implemented behavior support plans consistently, using calm redirection and de-escalation techniques.
• Supported daily living activities, promoting independence and dignity for individuals with developmental disabilities.
• Assisted with personal hygiene, meal preparation, and household routines to maintain safe living environments.
• Monitored medication schedules and documented care notes accurately for continuity of support.
• Coordinated community outings and appointments, encouraging social engagement and routine participation.
• Maintained detailed records of client progress, incidents, and service updates for care team review.
• Responded promptly to emergencies, following protocols to protect client well-being and reduce risk.
• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Participated in ongoing training opportunities to stay current on best practices in disability support services.
• Assisted disabled clients to support independence and well-being.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
• Transported clients to medical and dental appointments to provide support.
• Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
• Developed and implemented individualized care plans to meet individual needs of each client.
• Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
• Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
• Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
• Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
• Advocated for clients' needs and rights in various settings, enhancing their quality of life.
• Administered medication under supervision, ensuring adherence to healthcare plans.
• Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
• Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
• Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
• Developed strong rapport with clients, facilitating trust-based relationship for effective support.
• Provided emotional and practical support to individuals, fostering positive and a a supportive living environment.
• Assisted with daily living activities, running errands, and household chores.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Monitored clients' overall health and well-being and noted significant changes.
• Provided compassionate and patient-focused care to cultivate well-being.
• Maintained strong connections within caregiver community to gain continuous knowledge.
• Identified needs and coordinated plans for travel and out-of-town functions.

• Implemented behavior intervention plans to support skill acquisition and reduce challenging behaviors.
• Reinforced communication, social, and daily living skills during structured therapy sessions.
• Collaborated with supervising clinicians to adjust treatment strategies and ensure consistency.
• Collected accurate session data and documented progress for clinical review.
• Modeled positive behavior supports for families and care teams during client interactions.
• Maintained compliance with treatment protocols, confidentiality requirements, and agency guidelines.
• Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
• Enhanced client progress by implementing individualized behavior intervention plans.
• Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
• Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
• Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
• Improved client communication skills through the use of evidence-based practices and techniques.
• Facilitated social skills development in group settings, fostering improved peer interactions.
• Kept accurate records by documenting progress and adhering to prescribed behavior plan.
• Delivered compassionate patient care, focusing on safety, comfort and emotional support.

• Implemented behavior intervention plans with consistency and precision across daily client sessions.
• Collected accurate behavior data to support assessment, progress monitoring, and treatment adjustments.
• Applied crisis prevention and de-escalation strategies to maintain safe, supportive therapy environments.
• Documented session notes and client responses clearly for clinical review and continuity of care.
• Collaborated with behavior analysts and treatment teams to align interventions with client goals.
• Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
• Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
• Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
• Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
• Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
• Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
• Supported client using principles of applied behavior analysis.
• Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
• Worked as part of a collaborative team to address changing needs of children and families.
• Supported clients'' academic success through the implementation of evidence-based teaching strategies aligned with their individual learning needs.
• Led group sessions focused on social skill-building, promoting peer interaction and cooperation among clients.
• Conducted functional assessments to identify triggers and develop targeted interventions for challenging behaviors.
• Enhanced client progress by implementing individualized behavior support plans under supervision.
• Developed and implemented strategies to increase verbal behavior, enabling clients to communicate needs more effectively.
• Utilized technology and software for behavior tracking and analysis, improving precision of interventions.
• Provided crisis intervention as needed, ensuring client safety and continuity of care during critical incidents.
• Improved client's daily living skills with personalized training sessions, enhancing their independence and quality of life.
• Supported patient confidentiality in accordance with HIPAA regulations.
• Delivered compassionate patient care, focusing on safety, comfort and emotional support.

• Assisted caseworkers with child protective services assessments and family support coordination.
• Documented case notes and maintained accurate confidential records in compliance with agency standards.
• Observed home visits and safety assessments to support child welfare decision-making.
• Reviewed referral information and prepared background summaries for ongoing case review.
• Participated in Child Protective Services (CPS) investigations and family assessment cases.
• Responded to calls of suspected abuse and/or neglect on the hotline.
• Conducted CPS/APS (Adult Protective Services) intake calls.
• Communicated professionally with families, staff, and collateral contacts to gather case information.
• Proactively sought opportunities for personal growth within the organization by volunteering for additional responsibilities beyond assigned duties when possible.
• Applied academic learnings to real-world scenarios through hands-on experience working on diverse projects under tight deadlines.
• Achieved a comprehensive understanding of corporate culture by actively observing team dynamics, decision-making processes, and problem-solving techniques within the workplace setting.
• Strengthened internal communication channels through consistent reporting and follow-up on project progress to supervisors.
• Boosted client satisfaction by promptly addressing inquiries, concerns, and requests with professionalism and care.
• Sorted and organized files, spreadsheets, and reports.

• Supervised children during before and after school programs, maintaining safe, structured activities.
• Monitored playground and classroom safety, addressing concerns promptly and consistently.
• Prepared age-appropriate activities supporting social development, engagement, and positive behavior.
• Coordinated daily arrival and dismissal routines, ensuring accurate sign-in and sign-out procedures.
• Communicated parent updates, program needs, and student concerns with professionalism and clarity.
• Supported staff with classroom setup, cleanup, and sanitization of shared materials.
• Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
• Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
• Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
• Contributed to a clean and organized environment by maintaining facility cleanliness, setting up activity areas, and storing supplies properly.
• Improved communication with parents by providing regular updates on their children's progress and behavior during before and after school care sessions.
• Collaborated with colleagues to develop creative activities for students, leading to increased engagement and enjoyment.
• Managed daily attendance records, ensuring accurate documentation of student participation in the program.
• Enhanced parent satisfaction by addressing concerns promptly, professionally, and compassionately.
• Utilized conflict resolution skills to mediate disputes between students when necessary, creating a harmonious environment for all participants.
• Managed program supplies inventory, ensuring adequate resources were available for planned activities and maintaining cost efficiency.
• Used patience, skill and various behavior modification techniques to maintain order and safety.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Instructed children in crafts and other activities to promote gross and fine motor skills.
• Created safe and engaging learning environment for groups of diverse children with various learning styles.
• Prepared group activities to enhance socialization, communication and problem-solving skills for children.
• Responded to inquiries from parents and guardians.
• Encouraged children's emotional and social development.
• Developed lessons and activities to promote children's physical and emotional development.

• Resolved member inquiries, account issues, and service concerns with accurate, courteous support.
• Processed membership enrollments, renewals, and upgrades while maintaining detailed account records.
• Handled returns, exchanges, and refunds in compliance with company policies and procedures.
• Operated POS and membership systems to complete transactions efficiently and accurately.
• Coordinated with management and frontline teams to address escalated member concerns.
• Educated members on benefits, promotions, and savings programs to improve service experience.
• Maintained organized service desk operations while balancing multiple requests and priorities.
• Trained new associates on service standards, membership procedures, and system navigation.
• Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
• Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
• Contributed to branch sales goals by effectively cross-selling credit union products and services.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Cross-trained and provided backup support for organizational leadership.

• Greeted customers, identified needs, and recommended merchandise to support informed purchasing decisions.
• Processed sales transactions accurately using point-of-sale systems and resolved register discrepancies.
• Assisted customers with returns, exchanges, and service questions while following store policies.
• Maintained organized, well-stocked sales floor through replenishment, zoning, and product rotation.
• Trained new associates on merchandising standards, customer service routines, and front-end procedures.
• Collaborated with department teams to prioritize daily tasks and improve floor readiness.
• Resolved customer concerns professionally, protecting satisfaction and supporting repeat business.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Managed efficient cash register operations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Minor: Sociology | Social Welfare

Certificate in Diversity Studies – Old Dominion University