James Russell
Virginia Beach
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Online Grocery Associate
Walmart
10.2023 - 04.2025
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
Logistics Associate
Office Depot Inc
09.2021 - 10.2023
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Reduced order processing time with streamlined packing and shipping processes.
- Optimized warehouse layout for maximum space utilization and efficient material handling practices.
- Assembled pallets and crates for secure transportation of materials.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Cashier Team Lead
Food Lion
03.2015 - 10.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
GED -
Chincoteague High School
Chincoteague, VA06-2011
Skills
- Customer engagement
- Flexible scheduling
- Order accuracy
- Complaint resolution
- Food safety awareness
- Adaptability to change
- POS system operation
- Customer service
- Attention to detail
- Upbeat and outgoing attitude
Timeline
Online Grocery Associate
Walmart
10.2023 - 04.2025
Logistics Associate
Office Depot Inc
09.2021 - 10.2023
Cashier Team Lead
Food Lion
03.2015 - 10.2019
GED -
Chincoteague High School
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