JAMIE BOGLE
Lovettsville
Summary
Strong background in customer service with a passion for problem solving and a knack for system efficiency. A flexible and hardworking employee that is happy to fill in any gaps. Able to drive team performance with hands-on, motivational and autonomous leadership style, contributing to a person-first atmosphere that helps maintain interpersonal relationships with both coworkers and customers.
Overview
6
6
years of professional experience
Work History
Center Store Manager
Lovettsville Cooperative Market
06.2023 - Current
- Trained and guided a team of 8 to maintain high productivity, organization, and cleanliness of the front and back of house
- Oversaw orders for over 100 vendors, and created partnerships with 16 additional local vendors
- Led team training in sales across departments, increasing the average basket size by 14%
- Handled problematic customers and clients to assist lower and higher-level employees and maintain excellent customer service
- Assisted in recruiting, hiring and training 6 team members, all of which were retained
- Merchandise products across departments to increase awareness of existing and new products
Shift Lead
Foxtrot
05.2022 - 06.2023
- Address customer concerns, requiring an in-depth knowledge of store protocols and corporate procedures
- Receive, sort, and circulate displays of over 5,000 products, maintaining quality control
- Trained staff in membership sales, resulting in a 600% increase in membership sales for location
- Sold over 150 memberships in one year
- Strengthened communication between workers and management resulting in a 90% increase in employee retention
- Balance broad-view oversight work with finer details of day-to-day running
- Flexibility to fill in gaps as needed
Costume Shop Assistant
Roosevelt University
09.2018 - 05.2022
- Collaboration with a large team - at times over 60 coworkers and two managers
- Context-based prioritization of tasks - managing stock of over 7,000 pieces of clothing, labeling and maintaining online and physical inventory, repairs, cleaning, alterations for upcoming shows, cleaning out old items, maintaining lists of items to order, etc
- Train and manage 15+ new hires per semester
- Equipment maintenance - computers, fax machines, printers, sewing machines, sergers, scissors, needles, awls, etc
- Fast acquisition of skills in order to keep up with demands of new shows and quick rehearsal schedules
- Discipline in executing skills to maintain quality and efficiency of work
Administrative Assistant
Roosevelt University
08.2018 - 05.2022
- Focus on project management
- Communicated within a multi-level institution to mediate and satisfy expectations between all levels
- Supervised 2 employees
- Resource and task delegation and prioritization
- Created and maintained scheduling for projects, executed 20+ projects a year within the constraints of time and budget
- Maintained detailed records on meetings, decisions, budgets, etc
- Created a lasting relationship with many clients, which secured future working relationship with 3 top-level clients that still work with the institution, and eased the way for present conflict-resolution
Event Associate
Stone Tower Winery
04.2021 - 08.2021
- Independently ran over 50 events of 8-500 people in teams of 2-18 to the criteria set out by management and clients
- Create a positive and stress free environment for clients
- Answer any questions and problem solve as needed
- Create and maintain relationships with clients during and after the event, resulting in hundreds of brand-loyal clients and 17 returning event hosts
- Handled customer inquiries, payments and service requests
- Informed customers of promotions and special offers to increase sales
Education
Acting BFA -
Roosevelt University
Chicago, Illinois05.2022
Skills
- Customer service
- Hiring and training
- Critical thinking
- Issue resolution
- Fast learner
- Stock management
- Building relationships
- Maintaining relationships
- Efficient and detail oriented
- Writing and copy editing
- Cash auditing
Training
Intimacy Choreography, Director, and Coordination, Theatrical Intimacy Education, 02/01/21, Present, 30 hours in workshops relating to the industry and practice of intimacy choreography, including (but not limited to): Best Practices: Brokering Boundaries and Consent, Trauma Informed Practices, and Foundations in Race, Intimacy, and Consent.
Pronouns
they/them/their
Timeline
Center Store Manager
Lovettsville Cooperative Market
06.2023 - Current
Shift Lead
Foxtrot
05.2022 - 06.2023
Event Associate
Stone Tower Winery
04.2021 - 08.2021
Costume Shop Assistant
Roosevelt University
09.2018 - 05.2022
Administrative Assistant
Roosevelt University
08.2018 - 05.2022
Acting BFA -
Roosevelt University
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