Jathnelle De Guzman

Provide high-level executive and administrative support to an MVP-level leader and senior managers, acting as a strategic partner, trusted advisor, and culture builder, while driving operational excellence across teams.

• Collaborate with the MVP and Chief of Staff as trusted sounding boards, providing tactical advice on where to best leverage time and influence to achieve significant impact.
• Serve as an Admin Tower Lead, delivering people-leader support, coaching, and alignment to set both admins and executives up for success.
• Mentor admins within and outside the organization, acting as a go-to resource for best practices, guidance, and peer development.
• Manage complex calendars for multiple managers, including an MVP-level executive, demonstrating flexibility and problem-solving abilities to prioritize and adjust schedules.
• Coordinate travel arrangements and process expense reports promptly and accurately, ensuring seamless executive support.
• Arrange and oversee logistics for meetings and conferences, including conference room reservations, catering, and A/V services.
• Craft clear, professional communications via email and Slack, with precision and attention to detail.
• Build and maintain strong relationships with executives, leaders, and administrative assistants across Capital One’s enterprise.
• Lead and project-manage end-to-end culture-building initiatives, including Town Hall decks and agendas, onsite/offsite planning sessions, supply management, and social events, broadening networks, strengthening engagement, and fostering collaboration across Marketing & Messaging Delivery and the broader ECP organization.

Serve as a trusted advisor to customers, educating them on digital banking solutions, while ensuring operational excellence and compliance. Frequently acted as team lead in the manager’s absence, providing guidance to peers, and resolving escalated issues.

• Achieved a 99% score from the Branch Assurance Review Team (2019) by maintaining exceptional accuracy in cash and security controls.
• Facilitated continuous operational compliance and security training for all branch associates, emphasizing risk mitigation
• Subject Matter Expert (SME) for business account review and branch operations, contributing to improving efficiency and compliance across the market.
• Conducted mock branch inspections to proactively identify and correct compliance gaps.
• Mentored and coached ambassadors using leadership and coaching models, improving performance and engagement across the branch team.
• Coordinated technology for meetings (video/phone conferencing, Zoom), ensuring seamless communication.

Promoted within one year to lead a staff of 6 to 10 employees. Drove sales, compliance, and customer experience initiatives while maintaining operational excellence.

• Consistently scored 98–99% on internal audits and inventory checks, reinforcing compliance and operational standards.
• Increased store sales productivity by 3% in 2011 through strategic reporting, scheduling, and performance management.
• Recruited, trained, and developed team members, creating a high-performance culture aligned with corporate goals.
• Managed payroll, inventory, and expense controls, optimizing profitability within budget guidelines.
• Executed visual merchandising standards and operational best practices, elevating the customer experience.

Supported daily front desk and administrative operations to ensure a welcoming, efficient, and secure environment.

• Greeted and directed visitors, managed calls, and maintained accurate visitor logs and security procedures.
• Coordinated conference room scheduling, calendar events, and document preparation.
• Provided administrative support across departments, including word processing, data entry, and research.
• Managed supply orders, vendor coordination, and building maintenance requests to ensure smooth office operations.