Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Jennifer Blakely

Manassas

Summary

Lean Six Sigma Certified professional with a strong focus on empowering leadership and team collaboration. Demonstrates excellent communication skills and a customer-first mindset, ensuring high-quality service delivery. Experienced in food safety protocols, stocking, and inventory management, contributing to operational efficiency and customer satisfaction. Aiming to leverage expertise to drive continuous improvement in a dynamic environment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Associate

Amazon Fresh
Springfield
08.2021 - 12.2023
  • Managed equipment use in compliance with safety guidelines.
  • Met deadlines consistently through effective time management.
  • Exhibited exceptional problem-solving abilities, addressing challenges promptly.
  • Monitored food item expiration dates to maintain quality standards.
  • Maintained adherence to safety standards while handling equipment such as hand trucks and pallet jacks.
  • Ensured accuracy of incoming shipments against purchase orders.
  • Stocked shelves with merchandise, ensuring optimal organization.
  • Ensured proper receipt and unloading of new inventory.
  • Adhered to protocols for safe handling and disposal of hazardous substances.

Assistant Manager

Papa John's Pizza
Gainesville
03.2020 - 08.2021
  • Maintained up-to-date knowledge of company products and services.
  • Implemented quality control measures to uphold company standards.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Established processes for monitoring customer satisfaction levels.
  • Managed customer service inquiries and complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Oversaw daily tasks and delegated responsibilities, setting priorities and goals.
  • Guided new hires to achieve job proficiency.
  • Mediated employee conflicts to achieve effective dispute resolutions.
  • Handled escalated customer inquiries and complaints.
  • Prepared dough, sauce, and toppings for pizzas according to recipes.
  • Stocked shelves with necessary ingredients for making pizzas.
  • Handled customer orders in a timely manner, ensuring accuracy of order.
  • Adhered to sanitation standards when handling food products and utensils.
  • Verified accuracy of food item deliveries against invoices.
  • Handled ingredient inventory, ensuring availability of cheese, vegetables, meats, and spices.
  • Worked with team to ensure prompt delivery of items.
  • Verified completed orders to ensure accurate quantity and quality.

Legal Secretary

Just Law
Fairfax
09.2005 - 01.2020
  • Compiled data into spreadsheets for efficient case management.
  • Drafted legal petitions and applications for immigration cases.
  • Ensured accuracy and completeness of immigration forms and documents.
  • Conducted research on immigration laws, regulations, policies, and procedures to support attorneys.
  • Prepared both immigrant and non-immigrant petitions, and affidavits of support.
  • Oversaw translation services to ensure accuracy in foreign language materials.
  • Collected in-depth information from clients during interviews concerning immigration status.
  • Kept updated on new developments in Immigration Law and tracked procedural changes.
  • Maintained consistent communication with clients through phone, email, and mail regarding case updates.
  • Provided administrative support such as scheduling appointments, filing motions, photocopying documents.
  • Contacted officials to gather necessary details for successful legal submissions.
  • Composed correspondence to government agencies addressing requests for further details.
  • Collected necessary documents for immigration applications.
  • Conducted regular reviews of client files and consulted with attorneys.
  • Supplied updated case information to USCIS officials.
  • Managed case status using computerized case management and billing system.
  • Coordinated visa documentation, asylum applications, translations, and affidavits.
  • Coordinated trial materials, encompassing exhibits, witness lists, and evidence.

Education

High School Diploma -

Mt Union High School
05-2000

Skills

  • Strong Interpersonal and Communication Skills with a Customer-Centric Approach to Build Rapport with Customers and Clients
  • Exceptional Customer Service with a Customer-first mindset
  • Conflict Resolution and De-escalation with a positive and courteous demeanor
  • Quality and Safety Compliance
  • Inventory and Stocking Management with Efficiency
  • Warehouse and Store Logistics
  • Time Management While Multitasking and Maintaining Accuracy and Attention to Detail
  • Team Collaboration and Problem Solving
  • Planning, Completing, and Supervising Food Preparation
  • Food Safety, Handling, and Sanitization
  • Training, Team Development, and Process Improvement
  • Strong Work Ethic
  • Data Entry and Tech Savvy
  • Immigration Law
  • Empathy-Driven Service Delivery
  • Community Engagement

Certification

  • Lean Six Sigma Green Belt Certified

Affiliations

  • Cooking with Love
  • Volunteering in the Community
  • Beach Life
  • Avid Reader
  • Park Hopping
  • Always Eager to Learn and Experience

Timeline

Associate

Amazon Fresh
08.2021 - 12.2023

Assistant Manager

Papa John's Pizza
03.2020 - 08.2021

Legal Secretary

Just Law
09.2005 - 01.2020

High School Diploma -

Mt Union High School

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Jennifer Blakely