Jocelyn Segura
Alexandria
Summary
Achieved over 95% compliance in employee evaluations through enhanced stakeholder engagement. Proven expertise in financial analysis and workflow optimization, driving significant improvements in departmental efficiency.
Results-driven professional with expertise in quality assurance and clear communication. Demonstrated ability to implement effective process improvements, ensuring compliance and enhancing collaboration across multiple divisions.
HR Professional equipped with strong analytical skills and ability to identify emerging service gaps and independently multitask to meet complex requirements for clients in an auster environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program and Management Analyst
Department of State
Washington, DC
03.2020 - Current
- Enhanced stakeholder engagement with 9 functional divisions in Foreign Service Institute (now NFTAC) in Civil Service Performance Management from 2023 - 2025, resulting in the highest compliance rate of the Employee Evaluation process, resulting in greater than 95% compliance for the agency.
- Subject Matter Expert in Department of State's Civil Service Performance Management with the implementation of the current Performance Next/Performance Now System.
- Mastery level knowledge and implementation of Federal human resource concepts and practices to evaluate and resolve complex technical issues, as well as participate with other specialists in various projects.
- Expert ability to research various complex staffing, performance issues and problems to provide sound technical advice and guidance to senior management officials and employees on appropriate staffing policies and procedures
- Developed and implemented process improvement initiatives/documentation to standardize operations and encapsulated HR Internal Knowledge Base to enhance operational efficiency for the division.
- Analyzed departmental contractor staffing needs to identify areas for improvements and for cost reductions as the Contracting Officer Representative.
- Performed detailed financial analyses as the primary HR POC to support budgeting decisions and resource allocation efforts within the department.
Program Support Assistant
Department of State
Washington, DC
08.2016 - 03.2020
- Coordinated logistics for interdepartmental meetings, ensuring seamless communication and resource availability.
- Managed scheduling and calendar coordination for senior officials, optimizing time management and efficiency.
- Developed and maintained comprehensive filing systems, enhancing document retrieval processes across departments.
- Assisted in the preparation of reports and presentations, ensuring accuracy and adherence to departmental standards.
Program Support Assistant (Contractor)
Department of State
Washington, DC
03.2015 - 08.2016
- Coordinated logistical support for departmental meetings and events to ensure seamless operations.
- Managed and maintained electronic filing systems for efficient document retrieval and organization.
- Assisted in the development of training materials for onboarding new staff members to improve efficiency.
- Evaluated office processes and recommended improvements to enhance workflow and service delivery.
Consular Associate and Visa Assistant (EFM)
US Embassy Kuala Lumpur
Kuala Lumpur, Malaysia
06.2012 - 07.2014
- Coordinated diplomatic events to enhance bilateral relations and foster collaboration among stakeholders.
- Managed visa processing operations, ensuring compliance with regulations and timely service delivery.
- Developed training materials for staff on consular procedures to improve operational efficiency and accuracy.
- Led initiatives to streamline communication channels between departments, enhancing information flow and responsiveness.
Education
Bachelor of Science - Health Services Management
SUNY Empire State College
Saratoga Springs, NYSkills
- Client relationship management
- Technical Proficiency and Financial Acumen
- Proactive Thinker and Planner
- Requirement gathering and analysis
- Multitasking and organization
- Team collaboration
- Clear communication
- Quality assurance
- Policy analysis
- Workflow optimization
Accomplishments
- Hosted monthly workshops and office hours to stakeholders from 2023 - 2025 to help target audience navigate the Department's Performance Next/Now Management System.
- In the 2024 Civil Service Employee Evaluation Performance Cycle, attained a Bureau compliance rate of 95% versus Department's compliance rate of 85% for finalized and completed Employee Evaluation Reports.
- Codified over 100 SOPs, Reference Documents, and Job in FSI HR Internal Knowledge Base in Service Now Platform.
- Recipient of Meritorious Honor Awards fro 2021 - 2024.
- Coordinated cross-functional teams and finalized unified briefing decks for the FSI Executive Director (2022), Deputy FSI Director (2022), and HR Division Director (2023)
Certification
- Global Employees Management System (PA-192) Position Management Training, Global Talent Management, May 2020
- Global Employees Management System (PA-190) Processing Personnel Actions Training, Global Talent Management, June 2020
- HR Boot Camp, Management Concepts, Inc, Sept 2021
- Contracting Officer's Representative (PA186/PA186), FSI, April 2023
- Foundations of Project Management, Office of Personnel Management, OPM, December 2024
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Program and Management Analyst
Department of State
03.2020 - Current
Program Support Assistant
Department of State
08.2016 - 03.2020
Program Support Assistant (Contractor)
Department of State
03.2015 - 08.2016
Consular Associate and Visa Assistant (EFM)
US Embassy Kuala Lumpur
06.2012 - 07.2014
Bachelor of Science - Health Services Management
SUNY Empire State College