Jodi Ashman
Staunton,VA
Summary
Dynamic Patient Care Representative with a proven track record at Sentara, excelling in patient-focused care and billing processes. Skilled in multitasking and maintaining patient confidentiality, I effectively streamlined intake procedures and enhanced patient satisfaction through clear communication and education. Committed to delivering compassionate support in diverse healthcare settings.
Overview
24
24
years of professional experience
Work History
Patient Care Representative
Sentara
09.2021 - Current
- Managed patient inquiries and scheduled appointments using electronic health record systems.
- Assisted in insurance verification processes to ensure accurate patient billing.
- Collaborated with healthcare providers to streamline patient intake procedures.
- Educated patients about healthcare services and navigated them through available resources.
- Maintained confidentiality of patient data and condition to safeguard health information.
Title Processor
Lilly Title & Settlement
02.2017 - 09.2021
- Processed and reviewed title documents for accuracy and compliance with state regulations.
- Coordinated communication between clients, lenders, and real estate agents to facilitate smooth transactions.
- Utilized title software to manage records and streamline document retrieval processes.
- Conducted thorough research on property titles to resolve discrepancies and ensure clear ownership transfer.
- Assisted in preparing closing documents, ensuring all necessary information was included for timely processing.
- Trained new staff on title processing procedures and software usage, fostering a collaborative team environment.
Certified Nursing Assistant
Lee Health
11.2001 - 02.2017
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for prompt action.
- Delivered compassionate care to diverse patient populations, enhancing overall satisfaction.
- Collaborated with healthcare teams to implement individualized care plans effectively.
- Coordinated patient admissions and discharges, ensuring smooth operations within unit.
- Maintained accurate patient records using electronic health record (EHR) systems, enhancing data integrity.
Education
GED -
Indiana
1991
Skills
- Organizational skills
- Billing processes
- Multitasking
- Patient-focused care
- Verbal and written communication
- Patient confidentiality
Timeline
Patient Care Representative
Sentara
09.2021 - Current
Title Processor
Lilly Title & Settlement
02.2017 - 09.2021
Certified Nursing Assistant
Lee Health
11.2001 - 02.2017
GED -
Indiana
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