John Robert Gossett
Portsmouth
Summary
Dedicated and adaptable Retail Specialist with military experience and a strong background in customer service and team leadership. I have proven ability to maintain high team morale, ensure smooth operations, and deliver excellent service in fast-paced environments. Adept at leading diverse teams. Skilled in problem-solving, staff management, and fostering a positive work atmosphere.
Overview
4
4
years of professional experience
Work History
Retail Specialist
United States Military
08.2023 - Current
- Managed daily retail operations, ensuring accuracy in inventory, sales, and customer service
- Led team members to meet operational goals while maintaining high morale and efficiency
- Developed leadership skills in high-pressure situations, ensuring mission success and team cohesion
- Performed duties effectively during late evening hours on specific weekdays.
Crew Member
Wendy’s
04.2023 - Current
- Provided fast, friendly service in a fast-paced environment
- Assisted in training new employees, ensuring team consistency and quality
- Handled food prep, cash register operations, and customer interactions
Barista
Starbucks
02.2023 - 07.2023
- Delivered excellent customer service while preparing high-quality beverages
- Managed high-volume orders efficiently while maintaining attention to detail
- Promoted teamwork and a positive customer experience
Manager
McDonald’s
04.2021 - 01.2023
- Supervised and led a team of employees to ensure smooth daily operations and high customer satisfaction
- Managed scheduling, inventory, and conflict resolution, ensuring peak efficiency and staff productivity
- Implemented strategies to boost team morale and maintain a positive work environment
- Trained new employees and promoted best practices in customer service and food safety
Education
Diploma -
Maple Hights high School
05.2023
Skills
- Leadership & Team Management
- Customer Service Excellence
- High Team Morale Maintenance
- Staff Training & Development
- Problem-Solving & Decision-Making
- Inventory & Cash Handling
- Conflict Resolution
- Fast-Paced Environment Adaptability
Timeline
Retail Specialist
United States Military
08.2023 - Current
Crew Member
Wendy’s
04.2023 - Current
Barista
Starbucks
02.2023 - 07.2023
Manager
McDonald’s
04.2021 - 01.2023
Diploma -
Maple Hights high School
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