Jonah Bomett
Manassas
Summary
Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Concierge
FIS
Washington
04.2023 - 08.2024
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Directed incoming calls and messages to appropriate staff or residents.
Education
Associate of Arts - Cyber Security
Montgomery College
Rockville, MD 10.2024 - 07.2025
Skills
- Reservation management
- Event coordination
- Customer service
- Administrative support
- Time management
- Problem resolution
- Attention to detail
- Data organization
- Telephone etiquette
Timeline
Associate of Arts - Cyber Security
Montgomery College
10.2024 - 07.2025
Concierge
FIS
04.2023 - 08.2024