Joselin Espinoza
Fairfax
Summary
Highly motivated employee with a strong work ethic and adaptability. Thrives on new challenges and achieving excellence. Exceptional interpersonal skills for effective communication and collaboration with colleagues and customers. Proven track record of independent and efficient work. Quick to grasp new skills and concepts to continuously enhance capabilities in the workplace.
Overview
4
4
years of professional experience
Work History
Patient Access Associate 2
INOVA
06.2023 - Current
- Resolved any issues that arose during registration process in a timely manner.
- Explained policies and procedures regarding payment plans and financial assistance programs to patients.
- Coordinated with clinical staff regarding changes in patient status or care plans.
- Designed and developed training materials for new employees in the organization.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided guidance to team members when needed to help them complete their duties efficiently.
Patient Access Associate 1
INOVA
05.2022 - 06.2023
- Greeted patients and visitors in a friendly, professional manner.
- Verified patient information through insurance eligibility checks.
- Assisted with registration of new patients and updating existing patient records.
- Processed payments for services rendered including co-pays and deductibles.
- Maintained an organized filing system for patient information and documentation.
- Provided customer service to address inquiries or complaints from patients or family members.
- Collaborated with other staff members to ensure accuracy of patient data entered into the computer system.
Deck Supervisor
Big Blue Swim School
06.2021 - 04.2022
- Assisted with training new personnel in safe working practices as well as use of tools and equipment.
- Investigated incidents resulting from improper use of tools or unsafe working conditions.
- Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
- Organized lesson plans according to the individual needs of students.
- Instructed participants on water safety rules and regulations.
- Ensured that swimmers followed pool rules and regulations at all times.
- Maintained a clean, safe environment by monitoring the pool deck area before and after lessons.
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
Education
High School Diploma -
Falls Church High School
Falls Church, VA05-2021
Skills
- Service resolution
- Effective multitasking
- Proficient in Spanish
- Task Prioritization
- Keen eye for precision
- Creative problem solving
- Supportive communication style
- Reliable and accountable
- Workflow optimization
Languages
Spanish
Professional Working
Timeline
Patient Access Associate 2
INOVA
06.2023 - Current
Patient Access Associate 1
INOVA
05.2022 - 06.2023
Deck Supervisor
Big Blue Swim School
06.2021 - 04.2022
High School Diploma -
Falls Church High School
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