Kayla Anderson
Front Royal
Summary
Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
5
5
years of professional experience
Work History
Mortgage Member Service Representative II
Navy Federal Credit Union
- Current
- Support mortgage-related services and maintain accurate records. Collaborate with internal teams to ensure smooth operation. Review and validate the complete initial loan requests, including income documentation, and other supporting materials, to ensure accuracy and compliance with applicable guidelines.
Team Member
Five Guys Burgers
12.2020 - 11.2024
- Assisted team in daily operations, ensuring efficient workflow and task completion.
- Supported customer service initiatives, enhancing client satisfaction through effective communication.
- Collaborated with team members to maintain cleanliness and organization of work environment.
- Adapted quickly to new procedures and tools, contributing to improved operational efficiency.
Education
High School Diploma -
Skyline High School
Front Royal, VA05-2024
Skills
- -Artful communication
- -Resource allocation
- -Goal setting
- -Proactive time management
- -Strong skill following, interpreting and applying relevant data to guidelines, procedures, practices and regulations
Timeline
Team Member
Five Guys Burgers
12.2020 - 11.2024
Mortgage Member Service Representative II
Navy Federal Credit Union
- Current
High School Diploma -
Skyline High School
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