Keiyla Jackson
PORTSMOUTH,VA
Summary
Dedicated healthcare professional with experience in patient care and customer service. Known for strong organizational skills and the ability to collaborate effectively with medical staff, enhancing patient flow and care coordination in fast-paced environments.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Patient Care Representative
Urology of Virginia
06.2025 - Current
- Assisted patients with appointment scheduling and insurance verification processes.
- Managed patient inquiries through phone and email communications, ensuring timely responses.
- Maintained accurate patient records in electronic health record (EHR) systems.
- Collaborated with medical staff to facilitate seamless patient flow and care coordination.
- Greeted and directed patients to examination rooms, verified insurance coverage, and collected co-payments.
- Scheduled approximately 300 patients per week and made reminder calls.
Customer Service Cashier
Panda Express
02.2023 - 06.2025
- Processed customer transactions efficiently and accurately using the POS system.
- Assisted customers with inquiries, providing product information and recommendations.
- Maintained the cleanliness and organization of the work area to enhance customer experience.
- Collaborated with team members to ensure timely service delivery during peak hours.
- Trained 12 new cashiers on procedures, enhancing team performance and service quality.
Floor Staff Member
Funville Playground And Cafe
01.2020 - 02.2023
- Maintained cleanliness and safety standards in play areas to promote a family-friendly environment.
- Addressed and resolved customer inquiries promptly to enhance satisfaction and loyalty.
- Organized special events, coordinating activities that increased community engagement at the venue.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day's business activities.
Education
Associate of Science - Health Sciences
Tidewater Community College
Norfolk, VA12-2023
High School Diploma -
Woodrow Wilson High School
Portsmouth, VA06.2022
Skills
- Organizational skills
- Billing processes
- Multitasking
- Patient-focused care
- Confidentiality and HIPAA
- Prescription filling
- Supply restocking
- Pharmacy ethics
- Pharmacy software proficiency
- Manual and automated medication dispensing
Certification
- CPhT - Certified Pharmacy Technician
- CCMA - Certified Clinical Medical Assistant
- Licensed Pharmacy Technician
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Patient Care Representative
Urology of Virginia
06.2025 - Current
Customer Service Cashier
Panda Express
02.2023 - 06.2025
Floor Staff Member
Funville Playground And Cafe
01.2020 - 02.2023
Associate of Science - Health Sciences
Tidewater Community College
High School Diploma -
Woodrow Wilson High School