Kimberly Denton
Callao
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Team Leader Manager
Tractor Supply
Warsaw
2024.03 - Current
- Led team in daily operations and ensured effective workflow management.
- Coordinated training sessions for new team members and optimized onboarding processes.
- Monitored inventory levels and assisted with stock replenishment activities.
- Resolved customer inquiries and provided solutions to enhance service experience.
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
- Assigned and monitored daily tasks for team members.
- Ensured compliance with company policies and regulations.
- Identified areas where teams could improve their skillset.
- Developed strategies to motivate employees in achieving goals.
- Recruited, trained, and supervised new staff members.
- Provided technical assistance when needed.
- Fostered positive employee relationships through communication, training, and development coaching.
- Resolved conflicts between team members in a timely manner.
- Implemented new processes and procedures as needed.
- Ensured that deadlines were met by setting realistic goals.
- Resolved conflicts between team members quickly and effectively.
- Motivated team members to consistently achieve or exceed performance expectations.
- Oversaw daily workloads and workflow for smooth operations.
- Reviewed candidate resumes and scheduled and interviewed potential new hires.
Cashier
Little sue market and gas
Warsaw
2023.03 - 2024.02
- Processed customer transactions efficiently and accurately at local market and gas station.
- Managed cash register, ensuring proper cash handling and balance throughout shifts.
- Assisted customers with inquiries, providing product information and service recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to streamline operations during busy hours at the store.
- Stocked shelves with products, ensuring proper placement and visibility for shoppers.
- Monitored inventory levels, reporting shortages to management for timely restocking efforts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Shift Manager
7/11 Convenience Store
Chesterfield
2021.03 - 2023.04
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new employees on customer service standards and store procedures.
- Managed inventory levels, conducted stock audits, and ordered supplies as needed.
- Handled customer complaints and resolved issues to maintain satisfaction and loyalty.
- Scheduled staff shifts to ensure adequate coverage during peak hours and events.
- Monitored cash handling procedures for accuracy and security during transactions.
- Collaborated with team members to maintain a clean and organized store environment.
- Implemented promotional displays to enhance product visibility and drive sales initiatives.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Responded quickly and effectively to emergency situations as they arose.
Education
Medical Assistant - Nursing
ECPI University
Richmond , VA 2011.01 - 2013.06
Skills
- Team management
- Employee training
- Workflow optimization
- Inventory management
- Customer service
- Conflict resolution
- Performance monitoring
- Staff recruitment
- Task delegation
- Communication skills
- Coaching techniques
- Problem solving
- Motivational strategies
- Customer focus
- Workload management
- Motivational skills
- Workforce planning
- Employee scheduling
- Hiring and training
- Multitasking
- Work Planning and Prioritization
- Problem-solving abilities
- Adaptability and flexibility
- Team building
- Self motivation
- Time management
- Effective communication
Timeline
Team Leader Manager
Tractor Supply
2024.03 - Current
Cashier
Little sue market and gas
2023.03 - 2024.02
Shift Manager
7/11 Convenience Store
2021.03 - 2023.04
Medical Assistant - Nursing
ECPI University
2011.01 - 2013.06