Kirsten Thornsberry
Pulaski
Summary
Dynamic Lead Pharmacy Technician with CVS Pharmacy, recognized for enhancing team performance and service quality. Knowledgeable in pharmaceutical calculations and insurance billing. Proven leadership and problem-solving skills fostered a compliant and efficient pharmacy environment, ensuring patient safety and satisfaction.
Overview
2027
2027
years of professional experience
Work History
Lead Pharmacy Technician
CVS Pharmacy
Pulaski, VA
02.2025 - Current
- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored junior pharmacy technicians, enhancing team performance and service quality.
- Managed inventory levels, optimizing stock replenishment for efficient drug dispensing processes.
- Collaborated with pharmacists to verify prescriptions, ensuring accuracy and patient safety.
- Implemented process improvements that reduced medication error rates and improved workflow efficiency.
- Developed training materials for new hires, fostering a comprehensive understanding of pharmacy procedures.
- Assisted in maintaining pharmacy records, ensuring timely documentation and adherence to legal requirements.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and created schedules for pharmacy staff.
Lead Pharmacy Technician
CVS Pharmacy
Dublin, VA
08.2018 - 02.2025
- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Collaborated with pharmacists to verify prescriptions, ensuring accuracy and patient safety.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Trained and mentored junior pharmacy technicians, enhancing team performance and service quality.
- Maintained and created schedules for team members at this location.
Pharmacy Technician
CVS Pharmacy
Dublin, VA
07.2014 - 08.2018
- Processed prescription orders accurately and efficiently to ensure timely customer service.
- Assisted pharmacists in preparing and dispensing medications following safety protocols.
- Managed inventory levels, ensuring availability of medications and supplies on shelves.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
Shift Manager
Wades Supermarket
Dublin, Va
2012 - 07.2014
- Supervised team operations to ensure efficient and effective service delivery.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Managed inventory control processes to maintain stock accuracy and availability.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Maintained locations deposits and stocked tills
CNA
Americare Plus
Pulaski, VA
2013 - 2014
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient care accurately in electronic health records for continuity of care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Pulaski County High School
Pulaski, VA2013
Skills
- Problem-solving skills
- Pharmacy software proficiency
- Pharmaceutical calculations
- Insurance billing
- Point of sale systems proficiency
- Staff leadership
- Customer service
- Certified pharmacy technician
- Medicare and medicaid process
Timeline
Lead Pharmacy Technician
CVS Pharmacy
02.2025 - Current
Lead Pharmacy Technician
CVS Pharmacy
08.2018 - 02.2025
Pharmacy Technician
CVS Pharmacy
07.2014 - 08.2018
Shift Manager
Wades Supermarket
2012 - 07.2014
CNA
Americare Plus
2013 - 2014
Pulaski County High School