Kortnie Downie
Suffolk
Summary
Supervisory professional with a proven level of experience and history in the daily floor operations to include quality, team management, inventory control, and safety compliance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ICQA Process Assistant
Amazon
Virginia Beach, VA
09.2025 - Current
- Managed associate staffing allocation across multiple floors, optimizing labor distribution based on real-time backlog conditions to uphold network standards for direct and indirect tasks.
- Assign problem solver team tasks and workload prioritization according to current backlogs and defect types, ensuring efficient exception resolution.
- Conducted deep-dive root cause analysis on escalated barriers, including backlog generation and defect trending, implementing corrective actions to enhance ICQA process performance and quality metrics.
- Identify and develop high-potential associates for transition into trainer and problem solve roles, ensuring training coverage for critical staffing positions.
- Monitored associate productivity and quality metrics across count processes, providing real-time coaching and feedback to foster continuous improvement in performance and defect identification.
- Leading launch and rollout of new ICQA processes and workflows for Gen12 site type, collaborating with cross-functional teams to ensure smooth implementation and associate adoption.
- Train area manager and operations leadership teams launching subsequent Gen12 sites, establishing standardized best practices and operational excellence frameworks.
ICQA Lead Fulfillment Associate
Amazon
Suffolk, VA
09.2023 - 08.2025
- Conducted comprehensive leadership training for incoming ICQA leaders on quality assurance best practices, inventory accuracy standards, and cross-functional collaboration with site operations teams.
- Developed a team of trainers and problem solvers to onboard new associates learning ICQA direct and indirect processes.
- Monitored associate productivity and quality metrics across all count processes, delivering coaching and feedback to foster continuous improvement.
- Identified rotating team of expert associates weekly for defect identification and correction during count processes, enhancing network accuracy.
- Analyzed root causes of issues, such as incorrect pod processing and false defect creation, to implement corrective actions.
- Assigned problem solve team to tasks including defect correction, real-time spill response, and dwelling inventory processing.
- Managed associate staffing across multiple floors according to available backlog of work in direct and indirect functions.
Pick Lead Fulfillment Associate
Amazon Warehouse
Suffolk, VA
11.2022 - 09.2023
- Led and mentored a team of 50+ associates, driving continuous improvement in productivity and quality metrics to meet and exceed business KPIs.
- Coached associates on Pick accuracy and rate standards through real-time feedback and targeted training interventions, driving measurable improvements in individual and team performance metrics.
- Communicated operational objectives and safety priorities to associates, fostering goal-oriented performance and ownership of pick process excellence.
- Collaborated with floor leaders to identify and develop high-potential associates for cross-training in problem solve, trainer, and process assistant roles, enhancing workforce flexibility and career development pathways.
- Maintained focus on safety culture and ergonomic best practices, ensuring all associates understood and adhered to safety protocols to achieve zero-incident operations.
Amazon Fulfillment Associate
Amazon
Suffolk, VA
08.2022 - 11.2022
- Conducted accurate inventory counts within assigned pod bins, maintaining 99.5+% accuracy standards and identifying discrepancies for ICQA problem solve resolution.
- Reorganized and optimized pod bin configurations during count processes to ensure proper inventory placement, bin etiquette compliance, and efficient space utilization.
- Monitored and tracked associate performance metrics across safety, quality, and productivity KPIs, identifying trends and coaching associates to achieve network standards.
- Served as learning ambassador, delivering standardized training to new and veteran associates on ICQA processes, enhancing team knowledge and compliance.
- Trained problem solvers on root cause analysis and resolution of count-generated exceptions and defects, facilitating timely andon resolution and supporting continuous process improvement.
- Provided subject matter expertise and training to new area managers on ICQA standard work during count processes.
Amazon Delivery Warehouse Associate
Amazon.com
Norfolk, VA
08.2021 - 08.2022
- Efficiently managed inbound packages up to 50lbs, utilizing proper ergonomic techniques to ensure safe handling and optimal productivity
- Implemented strategic organization systems for stow racks, enhancing efficiency and accuracy for stow associates across multiple aisles
- Consistently met or exceeded stowing rate targets while maintaining 99.9% accuracy in package placement
- Executed pick operations for tote bags and oversized items with precision, contributing to on-time delivery driver departures
- Coordinated seamless load-out processes for delivery drivers, optimizing last-mile logistics and improving overall customer experience
- Managed traffic flow in the launchpad area, ensuring safety protocols were followed and minimizing congestion during peak periods
Education
Bachelor of Fine Arts - Theatre
Seton Hall University
South Orange, NJ05-2020
Skills
- Logistics Management
- Inventory Management
- Materials Management
- Process Improvement
- Safety Protocols
- Data Entry
- Technical Proficiency
- Microsoft Office
- Team Leadership
- Management (4 years)
- Communication Skills
- Organizational Skills
- Customer Service
- Logistics Experience
Certification
Driver's License
Timeline
ICQA Process Assistant
Amazon
09.2025 - Current
ICQA Lead Fulfillment Associate
Amazon
09.2023 - 08.2025
Pick Lead Fulfillment Associate
Amazon Warehouse
11.2022 - 09.2023
Amazon Fulfillment Associate
Amazon
08.2022 - 11.2022
Amazon Delivery Warehouse Associate
Amazon.com
08.2021 - 08.2022
Bachelor of Fine Arts - Theatre
Seton Hall University