Kristina Gordon
Wakefield
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the commercial print and wide format/signs industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Supervising Lead Wide Format/Sign
Worth Higgins and Associates
02.2012 - Current
- Resolve customer service issues using company processes and policies and provide updates to customers.
- Enhance customer satisfaction by resolving complex issues and providing timely solutions.
- Train, oversee, and mentor new team members to strengthen performance and job expertise.
- Handle escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervise day-to-day customer service operations to provide staff with guidance and drive productivity.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Manage high volume, complex projects
Commercial Print Sales Representative
Carter Printing Company
09.2009 - 02.2012
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Mass Communications/Public Relations
Virginia Commonwealth University
Richmond, VASkills
- Email etiquette
- Business writing
- Department operations
- Customer complaint resolution
- Process Management
- Highly Detail-Oriented
Timeline
Customer Service Supervising Lead Wide Format/Sign
Worth Higgins and Associates
02.2012 - Current
Commercial Print Sales Representative
Carter Printing Company
09.2009 - 02.2012
Mass Communications/Public Relations
Virginia Commonwealth University
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