Lacey K. Conrad
Ashburn,VA
Summary
Dynamic and compassionate professional with experience as a Volunteer Athletic Trainer and Pet Sitter at Neighbors House. Excelled in injury prevention and rehabilitation, demonstrating leadership and critical thinking. Achieved goals through exceptional work ethic and problem-solving skills. Skilled in first aid/CPR and active listening, ensuring safety and wellness for both athletes and pets. Charming Multi-Channel Sales Associate offering 2+ years of expertise in big box retail environments. Knowledgeable in researching products and delivering exceptional customer service. Known for resourcefulness and reliability. Reliable individual with expertise assisting customers with respect and kindness and used to working in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Sales Associate
Vineyard Vines Outlet
12.2022 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Seasonal Sales Associate
UGG Outlet
10.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Barista
Starbuck Coffee
07.2021 - 05.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Volunteer Athletic Trainer
Stone Bridge Football
07.2019 - 01.2020
- Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice or while exercising.
- Exceeded goals through effective task prioritization and great work ethic.
- Instructed athletes on appropriate stretches and at-home treatments for minor injuries.
- Prescribed treatments such as rest, ice, compression and elevation.
- Communicated with head trainer and doctors about patient needs.
- Supported students in meeting training and conditioning goals.
- Devised rehabilitation and exercise plans to aid healing, build strength and prevent further injury.
- Developed and implemented preventative programs to minimize injuries.
Education
Working Towards An Associates In Criminology - Criminology And Criminal Justice
Northern Virginia Community College
Sterling, VA05-2025
GED -
Stone Bridge High School
Ashburn, VA06-2022
Skills
- Injury prevention techniques
- Detail-oriented
- Flexible & Adaptable
- Conflict resolution
- Excellent work ethic
- Compassion
- Leadership
- Planning and Coordination
- First Aid/CPR
- Teambuilding
- Creative Thinking
- Critical Thinking
- Problem Solving
- Dependable and Responsible
- Good Decision Making
- Cooperative Attitude
- Honest and Ethical
- Cleaning and Sanitizing
- Basic Mathematics
- Active Listening
- Retail Sales
- Retail stock management
- Retail Sales Experience
- Retail Theft Prevention
- Retail Marketing
- Retail Inventory Management
- Retail management experience
- Retail Cleaning
- Retail Floor Stocking
Timeline
Seasonal Sales Associate
UGG Outlet
10.2023 - 01.2024
Sales Associate
Vineyard Vines Outlet
12.2022 - 10.2024
Barista
Starbuck Coffee
07.2021 - 05.2023
Volunteer Athletic Trainer
Stone Bridge Football
07.2019 - 01.2020
Working Towards An Associates In Criminology - Criminology And Criminal Justice
Northern Virginia Community College
GED -
Stone Bridge High School
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