LaShaunda Garland
Hopewell
Summary
Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced proficiency and demonstrates skill managing and driving multiple projects with minimal supervision.
Overview
9
9
years of professional experience
Work History
ICQA Process Assistant
Amazon
10.2016 - Current
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Conducted training and change management processes to improve operations.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
Assistant Manager
Sonic
01.2015 - 10.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Edgewood High School
Edgewood, MD06.2010
Skills
- Operational Standards
- Process Adjustment
- Management Support
- Strategic Decision-Making
- Process Control Strategies
Timeline
ICQA Process Assistant
Amazon
10.2016 - Current
Assistant Manager
Sonic
01.2015 - 10.2016
High School Diploma -
Edgewood High School
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