LaTina Danyelle Toomer
Hampton
Summary
Detail-oriented Customer Service and Administrative Professional with strong analytical and communication skills. Skilled in resolving complex inquiries and delivering comprehensive support across various service functions. Dedicated to maintaining high standards of quality and efficiency in all customer interactions.
Overview
21
21
years of professional experience
Work History
Office Service Specialist
Department of Juvenile Justice
06.2025 - Current
- Support court service unit by directing families, law enforcement, schools, other agencies, and the public to appropriate departmental personnel and services.
- Provided clerical support to multiple team members, facilitating efficient office operations.
- Receptionist experience using a multi-line telephone
- Working with public face to face or over the phone
- Performed data entry tasks, ensuring accurate record-keeping and streamlined information retrieval.
- Ordered supplies and maintained inventory levels to support uninterrupted office functions.
Financial Service Associate
Va Department of Taxation
05.2023 - 02.2025
- Assisted taxpayers by delivering quality customer service, ensuring clarity and resolution of their inquiries.
- Provided professional, friendly, knowledgeable, and courteous responses.
- Delivered comprehensive information on taxpayer account questions and clarified Virginia tax laws to enhance taxpayer understanding.
- Applies knowledge of accounting functions or principles, general business practices, collection procedures, and/or applicable computer systems.
- Applied knowledge of laws to maintain regulatory standards in business practices.
- Researched, investigated, analyzed, reconciled, and evaluated data to support accurate and informed decision-making.
Hearing Officer Trainee
Virginia Employment Commission
10.2021 - 05.2023
- Scheduled hearings in a timely manner to ensure compliance with legal requirements.
- Conducted fact-finding interviews with claimants and employers to gather essential information for decision-making.
- Determined and recorded monetary and non-monetary eligibility for UI benefits according to legal guidelines.
- Processed internet and telephonic claims promptly, addressing inquiries to ensure resolution.
- Conducted thorough reviews of case files to ensure accuracy and completeness.
- Conducted research and retrieved records via telephone or mail to secure necessary documentation for case evaluation.
- Document statements and hearing process.
- Submit final decisions for supervisor and/or other designee for final review and release.
- Ensure all related actions comply with applicable laws and regulations, including Department of Labor (DOL) standards related to first pay timeliness and quality.
Contact Representative
Department of Treasury (Internal Revenue Service)
10.2020 - 09.2021
- Served as the primary point of contact for customers seeking authoritative technical and procedural information and assistance through telephone, written, or electronic mail correspondence.
- The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses.
- Counseled taxpayers on tax filing and payment obligations to ensure compliance and understanding.
- Use investigative, interviewing, and fact-finding techniques to determine the position of the Service as to whether taxes have been accurately reported and paid.
- Identified income and excise tax issues, employee plan issues, and potential tax fraud, referring them to appropriate organization for resolution.
- Reviewing financial documents to determine a business' financial condition and its ability to pay debt.
- Evaluated income assets, equity, and credit to facilitate collection of delinquent payments.
- Research available guidelines and reference material, to resolve complex questions of tax law that may have arisen during the course of the examination. Such questions usually involve issues for findings which could be legitimately contested by a different interpretation of the law, ruling, or precedents.
Transportation Appointment Scheduler
Smithfield Foods
01.2019 - 08.2019
- Works directly with customers to schedule appointments for load and load pick-up deliveries, communicating via phone or email, and using the internet to confirm and book the schedule.
- Managed the scheduling and data entry for the appointment system to ensure timely deliveries and pickups of shipments.
- Coordinated appointment timings and scheduling by factoring in mileage, driver break regulations, location-specific requirements, and transit time regulations.
- Handled appointment requests and confirmations for supervisors and staff, ensuring smooth scheduling and rescheduling processes.
- Enters appointments in the scheduling system once appointments are confirmed.
- Collaborated with internal teams to deliver exceptional, seamless customer service.
- Responded to routine and non-technical information requests, maintained documents in electronic files for retrieval, and created/maintained a database for program statistical tracking.
Quality Assurance Administrator Assistant
International Marine and Industrial Applicators, LLC
05.2018 - 01.2019
- Provided weekly Test & Inspection Plan status to PMO, Manager, Trades, and Sub-Contractors for review, ensuring accuracy and submitting Condition Found Reports to Government customer for each PCP.
- Collects necessary documentation from checkpoints and required reports to close out the Test and Inspection Plans for all availabilities.
- Updates of Test & Inspection Plans with Request for Contract Changes (RCCs) and key event milestones as provided by Project Managers and Integrated Test Coordinator.
- Coordinated Government checkpoints for trades and sub-contractors to facilitate compliance with documentation requirements.
- Updates information in NMDR database with checkpoint callouts and completions.
- Monitors various documents to ensure that the format is correct and appropriate policies and procedures are correctly carried out.
- Coordinated travel logistics for QA inspectors, ensuring timely arrival at inspection sites to support compliance and efficiency.
- Compiled data from various departments to create and complete monthly Process Performance Matrix, facilitating informed decision-making.
- Completes and compiles Project status reports for corporate ship repair.
- Maintains a complete file on policy, administrative and division operational matters.
- Provides recommendations and accurate information for budget preparation.
- Systematically maintained records and files for effective information management and retrieval.
Shipping Clerk
The Lee Group (Massimo Zenatti)
03.2018 - 08.2018
- Navigated Enterprise One for staging advancements, confirming loads, trucks, and pallets, and printing bills of lading to ensure accurate shipment processing.
- Conducted door checks and confirmed the loading, unloading, and transit status of trailers from Suffolk to Portsmouth.
- Updated incoming clerk on hot loads, pickups, and arrivals to maintain seamless communication and coordination.
- Creating placards for staged orders and saving images of completed outbound loads.
- Managed comprehensive file system for organizing and retrieving correspondence, enhancing access to important records.
- Examine voluminous and complex books and records which may be incomplete, poorly organized, or intentionally disorganized or arranged in order to conceal the true nature of payment to individuals, including cash or barter transactions, requiring considerable reconstruction of records.
- Perform extensive and complex research.
Quality Assurance Clerk/Supervisor
Mid-Atlantic Coatings
06.2017 - 12.2017
- Established and updated logs to ensure accurate tracking of data.
- Reviewed and resolved discrepancies in received data to ensure accuracy.
- Entered diverse data sets using current technology to maintain data integrity.
- Review and enter data updates in the systems.
- Utilized SAP software for data management tasks.
- Prepare and sort documents for data entry.
- Proofreading documents for correct spelling, grammar, punctuation, and compliance with correspondence policies.
- Advise manager of issues related to data.
- Responded to routine information requests from case files to assist team inquiries.
Support Enforcement Specialist
VA Dept. of Social Services
10.2005 - 07.2013
- Obtained court orders to enforce child support obligation.
- Researched, complied, and analyzed data for child support.
- Collaborate with social agencies for support of children whose parents owe child support.
- Utilized automated system to execute and document child support actions.
- Manage caseload for planning and scheduling tasks.
- Interviewed applicants to analyze cases and determine appropriate actions.
- Met clients and discussed case details.
- Explain technical information, gather facts, evaluate evidence, and take action to resolve problems.
- Generated financial reports and documents for distribution to individuals with outstanding child support obligations.
- Complete various standard forms for submission to the court and legal counsel using information provided by custodial or non custodial parents, including petitions, orders to the court, and similar documents.
- Organizing, maintaining, and transmitting case files in accordance with applicable statutes, regulations, policies, and procedures.
- Following up with individuals, as requested, to secure additional information.
- Examined and evaluated legal and other public records.
- Facilitated efficient communication by overseeing the creation, transmission, receipt, and acknowledgment of electronic mail.
- Compiled casework documentation for statistical records, conducted criminal record checks, maintained chronological case entries, reviewed correspondence, and prepared required legal documents.
- Prepares narrative reports in support of recommendations. Composes case related correspondence or other written work.
- Prepares and maintains investigative files; archives files and purges file material per district policy; scans documents for electronic files; enters data and information into the office's computerized database system.
- Perform extensive and complex research on available background material concerning industry practices and any applicable interpretations of precedent setting court cases.
- Research available guidelines and reference material, to resolve complex questions.
- Conduct interviews to determine the nature of the caller's question or issue.
- Performed clerical and administrative duties to enhance operational efficiency within the organization.
- Use investigative, interviewing, and fact-finding techniques to determine the position of the Service.
- Reviews and processes incoming and outgoing correspondence, materials, publications, regulations, and directives.
- Uses multiple office automation software with varied functions to produce a wide range of documents that often require complex formats, such as graphics or tables within text.
- Managed the computerized records system through the opening, closing, and updating of data entries to ensure accurate information.
- Prepared copied, edited, calculated, revised, retrieved, stored and printed a wide range of documents in final form handwritten or electronic drafts.
- Managed the computerized records system through the opening, closing, and updating of data entries to ensure accurate information.
Education
CompTia A+ - Cyber Security
Va Peninsula Community College
Hampton, VA 03-2024
High School -
Bethel High School
Hampton, VA06-1992
Skills
- Customer service
- Clerical tasks
- Document verification
- Record maintenance
- Microsoft applications
- Computer proficiency
- SAP knowledge
- QuickBooks expertise
- Office equipment operation
- Analytical skills
- Problem solving
- Multitasking
- Verbal communication
- Written communication
- Phone etiquette
- Communication skills
- Notary Public, Commonwealth of Virginia — Commission Expires 2030
References
Available Upon Request
Temporary Positions
- United States Postal Service, Norfolk, VA, Material Handler, 10/01/14, 11/01/14
- Xerox, Chesapeake, VA, Benefits Specialist, 11/01/14, 12/01/14
- Walmart Distribution Center, Williamsburg, VA, Loader, 07/01/15, 09/01/15
- FedEx, Hampton, VA, Package Handler, 09/01/15, 10/01/15
Timeline
Office Service Specialist
Department of Juvenile Justice
06.2025 - Current
Financial Service Associate
Va Department of Taxation
05.2023 - 02.2025
Hearing Officer Trainee
Virginia Employment Commission
10.2021 - 05.2023
Contact Representative
Department of Treasury (Internal Revenue Service)
10.2020 - 09.2021
Transportation Appointment Scheduler
Smithfield Foods
01.2019 - 08.2019
Quality Assurance Administrator Assistant
International Marine and Industrial Applicators, LLC
05.2018 - 01.2019
Shipping Clerk
The Lee Group (Massimo Zenatti)
03.2018 - 08.2018
Quality Assurance Clerk/Supervisor
Mid-Atlantic Coatings
06.2017 - 12.2017
Support Enforcement Specialist
VA Dept. of Social Services
10.2005 - 07.2013
CompTia A+ - Cyber Security
Va Peninsula Community College
High School -
Bethel High School