Makenzie Catalano
Norfolk
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
6
6
years of professional experience
Work History
Opthalmic Technician
Virginia Eye Consultants
01.2023 - Current
- Improved patient satisfaction by providing efficient and accurate diagnostic testing.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
- Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
- Optimized clinic efficiency by maintaining up-to-date knowledge of ophthalmic technology advancements and best practices.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided timely follow-up care for post-operative patients, ensuring successful recovery and addressing any complications promptly.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Director of Marketing and Advertising
American Dream Spaces
07.2022 - 01.2023
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Transformed corporate website and social media platforms to better engage customers and promote sales.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
Caregiver
John Leffler
10.2022 - 02.2023
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with client to deliver emotional support and companionship.
- Provided compassionate and client-focused care to cultivate well-being.
- Supported daily hygiene needs of client by assisting with bathing, dressing, and personal grooming.
Family Nanny
Cody Nystrom
03.2020 - 06.2022
- Built positive and nurturing environments to support child social and emotional growth.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized different types of activities to enhance physical and intellectual development.
Special Needs Nanny
Hank Campbell
08.2018 - 03.2020
- Communicated well with children, guardians and medical professionals.
- Arranged transportation and accompanied children to doctors' offices and errands.
- Analyzed overall child performance and recommended adjustments to care plan goals, supporting individual progression.
- Encouraged children to be understanding and patient with others.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
Education
High School Diploma -
Tidewater Community College
Chesapeake, VASkills
- Needs Assessment
- Positive Reinforcement Methods
- Regulating Schedules
- Boundary Setting
- Problem-Solving and Reasoning
- Maintaining Safe Environment
- Computer Use
- Household Management
- Companionship and Emotional Support
- Issue Resolution
- Behavior Modeling
- Chart documentation
- Manual refractions
- Patient Care
- Patient Relations
- Medical History Documentation
Timeline
Opthalmic Technician
Virginia Eye Consultants
01.2023 - Current
Caregiver
John Leffler
10.2022 - 02.2023
Director of Marketing and Advertising
American Dream Spaces
07.2022 - 01.2023
Family Nanny
Cody Nystrom
03.2020 - 06.2022
Special Needs Nanny
Hank Campbell
08.2018 - 03.2020
High School Diploma -
Tidewater Community College
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