Mariam Kutaladze
Williamsburg
Summary
Dynamic professional with extensive experience in customer relationship management, dedicated to driving exceptional customer satisfaction and retention. Demonstrated expertise in leveraging persuasive communication techniques to significantly boost sales and cultivate enduring customer loyalty. Strong collaborator, consistently working alongside team members to achieve sales objectives while fostering a positive and engaging store environment. Committed to delivering outstanding service and enhancing the overall customer experience, ensuring every interaction leaves a lasting impression.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Associate
Lush Cosmetics
Employee Benefits Specialist
Lush Cosmetics
Sales Associate
Goodwill Industries Of Central Virginia
07.2024 - 12.2025
- Delivered exceptional customer service, fostering repeat business and enhancing brand loyalty.
- Assisted in product training sessions, equipping team members with knowledge to improve sales performance.
- Streamlined inventory management processes, ensuring optimal stock levels and reducing discrepancies.
- Developed engaging visual merchandising displays that enhanced product visibility and drove customer engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Utilized point-of-sale systems to accurately process transactions and maintain financial accuracy within the store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Ford’s Colony Security
05.2024 - 06.2024
- Main guard house security
- Assisting residents with registering their vehicles for passes to the private property.
- Ensuring the visitors are properly entered into the system as visitors under their assigned visiting area.
- Answering phone calls from the gates, watching the security cameras, and ensuring the individuals entering on to the property are supposed to be there.
- Monitoring dispatch from JCC in case JCC dispatched anyone to the property and ensuring that the security rovers are made aware of dispatch going out and are sent to the address and assist the first responders.
- Filling out incident reports and proper distribution of the incident reports to the individuals intended to receive the reports.
- Monitoring the security cameras.
- Live monitoring of the gate entrances and exits.
Starbucks Barista
Heres Teeters
02.2024 - 05.2024
- Costumer service
- Open and closing tasks.
EBT Representative – North America
LUSH
08.2022 - 11.2022
- Served as the primary liaison between the team and corporate stakeholders.
- Facilitated communication regarding benefits and addressed team concerns.
- Disseminated updates from corporate and EBT trustees efficiently.
Sales Associate
LUSH
01.2021 - 11.2022
- Entrusted with keyholder responsibilities and safe access.
- Managed store opening/closing procedures and prepared bank deposits.
- Executed visual merchandising and communicated daily summaries to management.
- Coordinated events and supported team and customer needs across locations.
Seasonal Sales Associate
Lush Cosmetics
10.2021 - 01.2022
- Supported daily operations, managed inventory, and adhered to COVID-19 protocols.
- Maintained elevated levels of customer service while managing multiple tasks.
Receptionist
Massage Envy
02.2021 - 09.2021
- Key Holder.
- Managed front desk operations including scheduling, client follow-ups, and payment processing.
- Supported managerial tasks and coordinated with therapists for client schedules.
- Managed membership inquiries, renewals, cancellations, and educated clients on service options.
Certified Nurses Aid
01.2009 - 01.2021
- Assisting different individuals mostly in hospice care with their medical and daily needs today depending on their ability, needs and wellbeing.
- Transporting individuals to and from medical appointments and other events as needed
- Assisting in medical care when applicable
- Assisting with medications when needed
- Assisting with physical therapy when needed
- Assisting with food when needed
- Maintaining patient’s schedule
- Maintaining patient’s prescription and symptom log to insure their doctors and nurses were aware of any issues arose from their current treatment plan.
- Wound care as advised by patients doctor or a wound care nurse when needed and maintaining detailed notes on how their condition was coming along if needed.
Education
Bachelor of Science - Sociology with concentration in Criminal Justice
Southern Connecticut State University
New Haven, Connecticut05.2023
Associate of Science - Criminal Justice
Norwalk Community College
Norwalk, Connecticut01.2020
Skills
- Proficient in three languages: English, Russian, and Georgian
- Proficient organizational abilities
- Effective time management
- Event coordination proficiency
- Skilled in various business software
- Client support
- Task prioritization
Certification
- CNA License, Norwalk Community College - 2010
- ESL certificate, Norwalk Community College - 2020
Languages
Georgian
Native or Bilingual
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Goodwill Industries Of Central Virginia
07.2024 - 12.2025
Ford’s Colony Security
05.2024 - 06.2024
Starbucks Barista
Heres Teeters
02.2024 - 05.2024
EBT Representative – North America
LUSH
08.2022 - 11.2022
Seasonal Sales Associate
Lush Cosmetics
10.2021 - 01.2022
Receptionist
Massage Envy
02.2021 - 09.2021
Sales Associate
LUSH
01.2021 - 11.2022
Certified Nurses Aid
01.2009 - 01.2021
Sales Associate
Lush Cosmetics
Employee Benefits Specialist
Lush Cosmetics
Bachelor of Science - Sociology with concentration in Criminal Justice
Southern Connecticut State University
Associate of Science - Criminal Justice
Norwalk Community College