Mercedes Mejia
Virginia Beach
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
10
10
years of professional experience
Work History
Esthetician
Massage Luxe
05.2025 - Current
- Delivered personalized skincare treatments, enhancing client satisfaction and loyalty.
- Educated clients on skincare regimens, promoting product sales and repeat visits.
- Implemented sanitation protocols to ensure compliance with health regulations and safety standards.
- Collaborated with management to enhance service offerings and increase revenue streams.
Front Desk Receptionist
Massage Luxe
05.2024 - Current
- Greeted clients warmly and ensured a welcoming atmosphere. Managed appointment scheduling using spa management software.
- Collaborated with therapists to coordinate client services efficiently. Processed payments and managed cash register transactions accurately.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Provided information about spa services and promotions to clients. Assisted in training new front desk staff with procedures and policies. Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Cashier
Jason's Deli
02.2023 - 04.2024
- Maintained cleanliness and organization of checkout area during peak hours. Assisted customers with menu selections and special requests for meal options.
- Collaborated with team members to ensure smooth service during high-volume periods.
- Trained new staff on cash handling procedures and customer service best practices. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained accurate cash drawer and balanced register at shift end.
Lot Attendant
Cavalier Ford
04.2021 - 09.2021
- Organized vehicle display areas for optimal customer visibility and access.
- Inspected incoming vehicles for cleanliness and readiness for showroom presentation.
- Assisted customers with vehicle inquiries and directed them to appropriate sales staff.
- Coordinated vehicle movements to support sales events and promotional activities.
- Greeted customers and provided assistance to ensure a smooth check-in process.
CSSN
United States Navy
01.2016 - 01.2021
- Prepared diverse meals for service members in high-pressure environments.
- Managed inventory and ordered supplies to maintain kitchen operations.
- Trained junior personnel on food safety and sanitation practices.
- Operated kitchen equipment while adhering to safety protocols.
- Collaborated with team members to ensure efficient food service delivery.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
High school diploma -
Valley View Highschool
01.2014
Medical Assistant -
Centura College
Chesapeake, VA09-2026
Master Esthetician - undefined
Centura College
05.2025
Professional Esthetician - undefined
Centura College
09.2024
Skills
- Customer service
- Appointment scheduling
- Multitasking
- Organization skills
- Time management
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Esthetician
Massage Luxe
05.2025 - Current
Front Desk Receptionist
Massage Luxe
05.2024 - Current
Cashier
Jason's Deli
02.2023 - 04.2024
Lot Attendant
Cavalier Ford
04.2021 - 09.2021
CSSN
United States Navy
01.2016 - 01.2021
Master Esthetician - undefined
Centura College
Professional Esthetician - undefined
Centura College
High school diploma -
Valley View Highschool
Medical Assistant -
Centura College