Michael Torres
Richmond
Summary
Dedicated associate delivering exceptional customer service, driving order accuracy, and ensuring adherence to food safety standards. Experienced in inventory management and complaint resolution, ready to leverage expertise for improved operational efficiency.
Overview
5
5
years of professional experience
Work History
Online Grocery Associate
Walmart
Gloucester, VA
09.2025 - 01.2026
- Assisted customers with online grocery orders and provided product information.
- Selected and packed items accurately to fulfill customer delivery requirements.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Operated inventory management systems to track stock levels and order fulfillment.
- Collaborated with team members to optimize workflow efficiency during peak hours.
- Participated in training sessions to enhance knowledge of products and services offered.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Tracked substitutions and informed customers of changes.
- Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
- Averaged over quota at 48 dispenses a day.
- Displayed and utilized customer service daily with the goal to create a upbeat friendly environment for customers.
- Used various types of electronic equipment to complete tasks. (Mobile printer, mobile computer, desktop etc)
- Communicated with customers through phone hotline to assist them with issues, questions and check-ins
Warehouse Fulfillment Associate
Amazon
Richmond, VA
01.2024 - 02.2025
- Demonstrated excellent time management to compile orders on production line to meet company standards.
- Utilized Warehouse equipment, (technological and non- technological) To complete job requirements. ie Tablet, Computerized stations, Pallet jack etc.
- Packaged customer orders accurately, ensuring quality control standards were met.
- Loaded and unloaded trucks efficiently, ensuring no product damage.
- Demonstrated superb following of safety guidelines, expectations and recommendations.
- Met or exceeded daily performance goals through consistent focus on task completion and time management.
- Contributed to customer satisfaction by troubleshooting issues with orders and providing prompt resolutions.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Showcased a strong work ethic when faced with strenuous manual tasks.
- Operated to efficiently move and organize inventory.
- Used proper procedure when dealing with potentially hazardous materials.
Busser
The Giambancos Italian Grill
Mechanicsville, VA
09.2020 - 07.2024
- Greeted and seated customer's as they walked in. Seating them in areas that would provided them with the best experience
- Setup tables and chairs and rearranged layout when needed in advance for pre-planned party's demonstrating time management.
- Helped in bolstering the sense of a upbeat and welcoming environment by always greeting the customer's in a pleasant and attentive manner always making sure to smile!
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Monitored inventory levels of dining supplies, alerting management as needed.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Assisted servers in delivering food and beverages, ensuring timely service.
- Collaborated with kitchen staff to expedite orders during peak hours.
- Trained new team members on bussing procedures and restaurant standards.
Education
High School Diploma -
Varina High School
Henrico County, Va05.2024
Skills
- Customer engagement
- Flexible scheduling
- Order accuracy
- Complaint resolution
- Food safety awareness
- Brand representation
- Adaptability to change
- Safe lifting techniques
- Barcode scanning
- Heavy lifting
Timeline
Online Grocery Associate
Walmart
09.2025 - 01.2026
Warehouse Fulfillment Associate
Amazon
01.2024 - 02.2025
Busser
The Giambancos Italian Grill
09.2020 - 07.2024
High School Diploma -
Varina High School