Nathan Johnson
Ewing
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and attention to detail. Leveraged strong interpersonal skills and planning abilities to exceed customer expectations and maintain high satisfaction ratings. Demonstrated leadership in high-pressure situations, enhancing team collaboration and service quality without compromising efficiency.
Developed exceptional customer service and communication skills in retail environment. Adaptable and quick to learn new systems and processes. Seeking to leverage these strengths to transition into new field and contribute effectively in diverse roles.
Developed exceptional leadership skills while in JROTC, as I earned a leadership position and the highest rank in my battalion.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Digital Personal Shopper
Walmart
08.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Host/Retail Sales Associate Cashier
Cracker Barrell Old Country Store
08.2022 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Associate of Applied Science - Paralegal Studies
Mountain Empire Community College
Big Stone Gap, VA05-2025
High School Diploma -
Thomas Walker High School
Ewing05-2023
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Flexible schedule
- Upbeat and outgoing attitude
- Verbal and written communication
- Strong interpersonal skills
Accomplishments
Achieved the rank of Cadet Lieutenant Colonel in Army JROTC and was the Battalion Commander at Thomas Walker High School. I would not be able to consider either of these an accomplishment if not for my cadets that I lead telling me that I had done a good job, so I owe it to them.
Certification
Legal Office Assisting Certificate
Timeline
Digital Personal Shopper
Walmart
08.2023 - Current
Host/Retail Sales Associate Cashier
Cracker Barrell Old Country Store
08.2022 - 08.2023
Legal Office Assisting Certificate
Associate of Applied Science - Paralegal Studies
Mountain Empire Community College
High School Diploma -
Thomas Walker High School
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