Ngoc Duong
Glen Allen
Summary
Results-driven team leader specializing in customer service and inventory management. Successfully addressed customer issues while promoting teamwork to boost overall satisfaction. Encourages employee development through positive reinforcement and feedback. Dedicated to team cohesion by stepping in to cover shifts when necessary.
Overview
4
4
years of professional experience
Work History
Team Leader
Panera Bread
Glen Allen
01.2025 - Current
- Led team to ensure timely food preparation and service quality.
- Trained staff on customer service standards and operational procedures.
- Managed inventory levels to maintain stock availability and reduce waste.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Completed daily quality assurance duties to provide feedback for improvements.
Cashier
Ross
Glen Allen
07.2022 - 06.2026
- Processed customer transactions with high accuracy, ensuring smooth checkout experiences.
- Provided excellent customer service to enhance the shopping experience for guests.
- Assisted customers by answering inquiries to improve their shopping experience. and resolved issues, enhancing customer satisfaction and loyalty.an
- Maintained organized, clean checkout area to promote efficient service during shifts.
Cashier
Akoya Kitchen
Glen Allen
03.2024 - 02.2025
- Processed customer transactions efficiently at a leading retail store.
- Greeted customers and answered any questions they had about the store's products and services.
- Supported management by coordinating tasks to enhance store operations.
- Stocked shelves with merchandise to ensure availability for customers.
- Maintained cleanliness in assigned areas to promote a welcoming shopping environment.
Education
Bachelor of Science - Accounting
Virginia Commonwealth University
Richmond, VA05-2027
Associate of Science - Accounting And Finance
J. Sargeant Reynolds Community College
Richmond, VA05-2026
Skills
- Accounting principles
- Microsoft Excel
- Customer service
- Accounting software
- Financial analysis
- Conflict resolution
- Team leadership
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Team Leader
Panera Bread
01.2025 - Current
Cashier
Akoya Kitchen
03.2024 - 02.2025
Cashier
Ross
07.2022 - 06.2026
Bachelor of Science - Accounting
Virginia Commonwealth University
Associate of Science - Accounting And Finance
J. Sargeant Reynolds Community College