Nichole Stafford
Melfa
Summary
Focused office coordinator with several years of experience. Enthusiastic and well-organized with drive for continuous improvement. Adept in implementing process enhancements to boost team productivity and office efficiency.
Overview
2027
2027
years of professional experience
2019
2019
years of post-secondary education
Work History
Office Coordinator
Everest, Medical Center
Pocomoke City
09.2025 - Current
- Coordinated daily office operations to ensure smooth workflow at medical center.
- Managed appointment scheduling and patient records for efficient service delivery.
- Assisted in maintaining office supplies and inventory for operational readiness.
- Communicated with patients and staff to address inquiries and concerns promptly.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Followed up with customer inquiries via phone or email promptly.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
Medical Billing Coordinator
Everest, Medical Center
Pocomoke City
11.2022 - Current
- Processed medical claims using electronic billing systems efficiently.
- Coordinated with healthcare providers to verify patient insurance coverage.
- Resolved billing discrepancies through effective communication with patients and insurers.
- Updated account information such as address changes or insurance updates.
- Applied HIPAA privacy and security regulations while handling patient information.
Medical Records Clerk
Everest, Medical Center
Pocomoke City
11.2021 - Current
- Managed patient records in compliance with healthcare regulations.
- Processed medical documents using electronic health record systems.
- Organized and maintained filing systems for easy access to patient information.
- Coordinated with insurance companies for record requests and verifications.
- Processed incoming medical records requests.
- Scanned incoming documentation.
Medical Receptionist
Everest, Medical Center
Pocomoke City
01.2012 - Current
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Answered phone calls and addressed patient inquiries professionally.
- Coordinated with medical staff for timely patient referrals and follow-ups.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Performed data entry tasks related to billing and collections procedures.
Activities Coordinator
Quail Run Assisted Living
Nelson
04.2009 - 01.2012
- Organized engaging recreational activities for residents to enhance community interaction.
- Coordinated scheduling of events to ensure diverse participation among residents.
- Assisted in the planning of special events such as holiday celebrations.
Curves
M
Education
Medical Assistance
Eastern Shore Community College
Melfa, VA 08.2003 - 04.2026
Arcadia High School
Oak Hall, VASkills
- Medical billing
- Patient record management
- Appointment scheduling
- Effective communication
Timeline
Office Coordinator
Everest, Medical Center
09.2025 - Current
Medical Billing Coordinator
Everest, Medical Center
11.2022 - Current
Medical Records Clerk
Everest, Medical Center
11.2021 - Current
Medical Receptionist
Everest, Medical Center
01.2012 - Current
Activities Coordinator
Quail Run Assisted Living
04.2009 - 01.2012
Medical Assistance
Eastern Shore Community College
08.2003 - 04.2026
Curves
M
Arcadia High School