Nygina Carter
Newport News
Summary
Compassionate Personal Care Assistant with experience in providing assistance in daily living and personal care services in patients' homes per care plan. Familiarity with monitoring patient condition by observing physical and mental conditions, intake and output, exercise. Strengths include strong interpersonal skills to build rapport with patients, families, and staff; ability to maintain confidentiality of sensitive information; adaptability to handle diverse patient needs and crises. Previous work has positively impacted patient lives through consistent provision of empathetic yet efficient care.
Overview
10
10
years of professional experience
Work History
Approval Specialist II
Patient Advocate Foundation
Hampton
10.2024 - 10.2025
- Educated approved patients on program guidelines including verification of diagnosis requirement and claims submission process.
- Answered incoming calls and collected patient information.
- Completed grant application submissions to secure funding.
Cruise Service Specialist
Viking Cruises
Boston
12.2021 - 06.2022
- Managed inbound and outbound service calls, provided technical assistance and policy explanations.
- Maintained service quality goals and customer records using CRM tools.
- Assisted guests with bookings, change requests, payments, and inquiries.
PCA Personal Care Assistant
Private Clients
Boston
10.2017 - 05.2020
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Delivered personal care by performing 5 ADLs and managing medication to enhance client health.
- Ensured adherence to medication schedules and provided compassionate care.
- Monitored client health and reported changes to healthcare professionals.
- Monitored vital signs, including blood pressure and pulse rate, to support healthcare providers in assessing client conditions.
- Documented client progress in care plans for ongoing evaluation by healthcare providers.
- Provided companionship and emotional support to enhance client well-being.
- Accompanied clients to doctor's appointments and outings to ensure continuity of care.
Benefits Counselor
Mercer
Norwood
05.2016 - 01.2018
- Managed employee benefits enrollment, including 401(k) options, to ensure employees received appropriate support.
- Educated employees on PTO, payroll, and benefits compliance to enhance understanding of company policies.
- Obtained health and life insurance licenses across all states and territories to broaden service capabilities.
Client Service Representative
Ascensus
Newton
10.2015 - 02.2016
- Provided client services for 529 plan holders, ensuring accurate transaction processing to meet client needs.
- Facilitated fund allocations and contributions while ensuring compliance with regulations.
- Provided exceptional client support through effective communication and problem-solving skills.
- Managed client inquiries using CRM software to ensure timely responses and resolutions.
- Collaborated with team members to enhance service delivery and client satisfaction.
Education
Medical Careers Institute
Brookline, MAStrayer University
Newport News, VASkills
- Medical assistant
- Phlebotomy
- Vital signs
- 5 ADL’s
- Injections
- Hospice and dementia experience
- Supervisory & Managerial Experience
- Human Resources
- Payroll
- Networking & Technical support
Timeline
Approval Specialist II
Patient Advocate Foundation
10.2024 - 10.2025
Cruise Service Specialist
Viking Cruises
12.2021 - 06.2022
PCA Personal Care Assistant
Private Clients
10.2017 - 05.2020
Benefits Counselor
Mercer
05.2016 - 01.2018
Client Service Representative
Ascensus
10.2015 - 02.2016
Medical Careers Institute
Strayer University