OLIVIA EPPERLY
Fairfax
Summary
Dynamic professional with exceptional customer service skills. Specialize in boosting customer satisfaction through personalized service. Proficient in inventory management and POS systems, I excel in multitasking and problem-solving, ensuring efficient operations and a welcoming environment. Committed to delivering results and enhancing customer experiences.
Overview
6
6
years of professional experience
Work History
Barista
Cozy District Cafe
Fairfax
07.2024 - 01.2025
- Worked as a Barista and Line cook
- Stocked products in fridge: drinks chips and sides
- Responsible for cleaning tasks.
- Received and accurately processed customer payments.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Managed cash register and customer payments
Cashier
Home Depot
Annandale
04.2024 - 07.2024
- Maintained current knowledge of store promotions to highlight sales to customers.
- Worked closely with front-end staff to assist customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Greeted customers promptly and responded to questions.
- Answered customer questions and provided store information.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Worked in garden department during Spring gardening season.
Product Processor
Home Goods
Fairfax
03.2024 - 07.2024
- Responsible for backroom processing of products, stocking shelves, and tagging products.
- Organized products on shelves and ensured proper show room appearance.
- Helped customers with questions and concerns about products.
- Ensured all items are properly labeled with correct information.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Worked with team members to improve process integration and flow.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Performed quality assurance inspections on products.
- Organized inventory in storage area according to company standards.
- Hand-assembled needed parts with bolts and screws.
- Assisted in loading and unloading merchandise from delivery trucks for quick processing and stocking.
Babysitter
Self-employed
01.2019 - 01.2023
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Provided entertainment and activities for children.
- Helped complete homework, school projects and chores.
- Engaged in age-appropriate activities like reading stories or playing games.
- Assisted with meals, snacks, and bedtime routines for the children.
- Greeted parents upon arrival home from work and providing updates on the day's events.
Team Member
&Pizza
Springfield
07.2021 - 02.2022
- Prepared pizza and assisted with food prep.
- Greeted customers upon entering the store with friendly demeanor.
- Assisted customers with product selection and ordering process.
- Operated cash registers to process payments from customers.
- Resolved customer issues promptly in a professional manner.
- Participated in store closing, cleaning and dishwashing.
- Participated in training sessions for new employees when needed.
Court Monitor
Sky zone
Springfield
07.2020 - 03.2021
- Enforced trampoline and play zone rules.
- Assisted customers with questions and concerns.
- Promoted fun, safe and inclusive environment by monitoring activity of customers.
- Maintained and cleaned equipment.
Education
A.S. - Graphic Design
Northern Virginia Community College
Annandale, VA05.2026
High School -
Annandale High School
Annandale, VA05.2022
Skills
- Written and verbal communication
- Interpersonal and organization skills
- Exceptional customer service
- Planning and problem solving
- Multitasking and organization
- Inventory management
- Computer skills including Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Creative Suite
- POS and cash register system operation
- Music, art and creative design
Timeline
Barista
Cozy District Cafe
07.2024 - 01.2025
Cashier
Home Depot
04.2024 - 07.2024
Product Processor
Home Goods
03.2024 - 07.2024
Team Member
&Pizza
07.2021 - 02.2022
Court Monitor
Sky zone
07.2020 - 03.2021
Babysitter
Self-employed
01.2019 - 01.2023
A.S. - Graphic Design
Northern Virginia Community College
High School -
Annandale High School
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