Peace Nanteza
Apeaceful Homecare LLC
King George
2
Languages
1
Certification
17
years of professional experience
Experienced office administration professional with strong customer service, recordkeeping, and MS Office skills. Known for improving workflows, managing confidential files, and supporting smooth daily operations in care-based and client-focused settings.
Work History
Alternate Administrator
7 Years 11 Months- Coordinated caregiver assignments, supporting timely coverage and smooth service delivery.
- Streamlined administrative workflows to improve communication between clients, families, and care staff.
- Managed daily office operations, ensuring accurate scheduling, records, and client documentation.
- Maintained compliance files, audits, and confidential documentation with strong attention to detail.
- Tracked billing, invoices, and account records to support reliable financial processing.
- Supervised administrative tasks, providing guidance and oversight to support staff.
- Resolved scheduling and service issues quickly, minimizing disruptions to homecare operations.
- Implemented process improvements that strengthened efficiency, accuracy, and office organization.
- Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Patient Care Assistant
2 Years 7 Months- Monitored vital signs and reported condition changes promptly to nursing staff for timely intervention.
- Assisted patients with daily living activities, ensuring comfort, dignity, and safety during care routines.
- Supported mobility assistance, transfers, and ambulation using proper body mechanics and safety protocols.
- Documented patient observations accurately in charting systems, maintaining clear communication across care teams.
Church Administrator (Part Time Position)
4 Years 9 Months- Coordinated church calendar, worship service logistics, and ministry schedules for smooth weekly operations.
- Maintained member records, attendance files, and confidential church documentation with accuracy.
- Supported pastoral staff with correspondence, meeting preparation, and administrative follow-up.
- Managed vendor communication, facility requests, and office supply ordering to maintain readiness.
- Processed contribution records and basic financial documentation while ensuring compliance with church procedures.
Customer Service Representative
2 Years 11 Months- Resolved customer inquiries across billing, airtime, and network services with accurate, timely support.
- Guided customers on mobile money, data bundles, and voice plan activation procedures.
- Handled service complaints and escalated complex issues to technical teams for swift resolution.
- Processed SIM card registration, replacements, and account updates while maintaining data accuracy.
- Logged service requests in CRM systems and tracked cases through closure.
- Maintained compliance with telecom policies, privacy standards, and customer verification requirements.
- Improved customer satisfaction by identifying recurring issues and recommending process adjustments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Bachelor of Science - Computer Science
Skills
Office admin
Data management
Data entry
File management
Attention to detail
Process improvement
Administrative support
Decision-making
Team leadership
Team leadership
Client relationship management
Accomplishments
- Supervising team of more than70 staff members.
- Have created employment opportunities to the community through established of Apeaceful Homecare LLC
Certification
- Billing and coding certification 2018
Languages
English
Full Professional
Luganda
Native or Bilingual
Timeline
Alternate Administrator
Apeaceful Homecare LLC
11.2018 - CurrentRead More
Patient Care Assistant
Richard Cross
04.2016 - 11.2018Read More
Church Administrator (Part Time Position)
Touch Heaven Compassionate Ministries
02.2014 - 11.2018Read More
Customer Service Representative
Airtel Communication Networks Uganda
09.2009 - 08.2012Read More
Makerere University
Bachelor of Science from Computer Science
Read More