Shamika Everett
Norfolk
Summary
Proactive administrator with a focus on efficient office operations and employee onboarding. Expertise in managing communications, developing training materials, and performing data entry, contributing to improved organizational workflows.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Alternate Administrator
Bonding Hearts Home Healthcare
Virginia Beach
04.2023 - Current
- Managed office communications and ensured timely responses to inquiries.
- Coordinated scheduling of meetings and appointments to enhance team collaboration.
- Maintained organized filing system for documents and records to ensure easy access and retrieval.
- Assisted in preparing reports and presentations to facilitate informed decision-making for management.
- Supported onboarding process for new employees by providing training materials.
- Developed and updated standard operating procedures for administrative tasks.
- Answered incoming calls and responded to customer inquiries.
- Improved office organization by developing filing system and customer database protocols.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Assessed customer needs through effective communication.
- Maintained positive working relationship with fellow staff and management.
- Developed and maintained databases for tracking projects, clients, and financial records.
Personal Care Assistant
Hand and Heart
Virginia Beach
01.2019 - 12.2022
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Supported clients in daily living activities and personal hygiene to promote independence and dignity.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications as per care plans and instructions.
- Documented client progress and reported changes in health status.
- Monitored environment to ensure patient safety and responded promptly to emergency situations.
- Utilized adaptive equipment such as wheelchairs, walkers, or canes.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Established trusting relationships with clients and families to enhance communication and care experience.
Education
High School Diploma -
Maury Highschool
Norfolk, VA06-2005
Skills
- Office management
- Scheduling coordination
- Document management
- Document control
- Report preparation
- Customer relationship management
- Employee training
- New hire onboarding
- Data entry
- Multi-line phone systems
- Policy implementation
Certification
Personal Care Aide-Norfolk, VA
Timeline
Alternate Administrator
Bonding Hearts Home Healthcare
04.2023 - Current
Personal Care Assistant
Hand and Heart
01.2019 - 12.2022
High School Diploma -
Maury Highschool