Quortney Hudson

• Implemented individualized care plans while monitoring client behavior for optimal outcomes.
• Implemented individualized care plans, monitoring client behavior to promote personal growth and wellbeing.
• Supported 4-5 individuals in structured group settings, enhancing social skills and community engagement.
• Supported 4-5 individuals in structured group settings, fostering social skills and increasing community participation.
• Navigated complex group dynamics, addressing dominant personalities to improve group cohesion and emotional stability.

Clinical Supervisor: Joyce Catherine C. Moya, DSW(c), LCSW

• Completed 80-hour behavioral health internship under supervision of licensed clinical social worker, gaining hands-on experience in client interactions.
• Assisted with case management, referrals, and coordination of community resources.
• Assisted with case management, referrals, and coordination of community resources to enhance client access to necessary support services.
• Completed an 80-hour behavioral health internship under the supervision of a licensed clinical social worker.
• Reviewed risk assessments and behavioral health screening tools.
• Maintained confidential client records in accordance with HIPAA and ethical standards.
• Collaborated with clinical team to ensure continuity of care and monitor client progress, facilitating effective treatment outcomes.

• Provided accurate benefits information, enhancing veterans' understanding and resolution of inquiries.
• Managed conflicts to strengthen client relationships and improve satisfaction.
• Managed conflicts effectively to strengthen client relationships.
• Responded promptly to customer inquiries, ensuring clarity and support for services and products.

• Composed and typed correspondence, memoranda, and reports to facilitate clear communication.
• Advised management on procurement procedures to enhance operational efficiency.
• Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
• Trained new associates on company protocols and customer service best practices.
• Analyzed customer feedback to identify trends and recommend process improvements.

• Interfaced with customers via phone and email to resolve inquiries and clarify procedures.
• Processed cash, credit, debit, and voucher payments efficiently to uphold high productivity.
• Sorted and organized packages for efficient processing and delivery
• Operated material handling equipment to transport packages within facility
• Ensured compliance with safety protocols during package handling operations

• Organized daily work plans from oral instructions and written directions to meet objectives efficiently.
• Configured advertising displays to enhance merchandise visibility and confirmed signage accuracy.
• Developed innovative product plans by assessing needs and utilizing pallet jack and hand truck for streamlined operations.
• De-escalated customer concerns while maintaining a calm and friendly demeanor.
• Configured advertising displays to improve merchandise visibility and verify signage accuracy.
• Educated customers on special pricing opportunities and company offerings.

• Processed sales transactions accurately and promptly to minimize customer wait times.
• Trained new team members in cash register operations, stock