Robert Reese
Stafford
Summary
Motivated Leadership Development Program Associate with experience in implementing impactful training programs. Strong communication and problem-solving skills drive team performance and enhance customer satisfaction. Proven ability to inspire and guide teams towards achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Auto Service LDP
GEICO
Fredericksburg
03.2026 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Supervised daily operations to ensure efficient service delivery.
- Resolved customer complaints effectively and professionally.
- Monitored daily performance of team members to ensure compliance with company standards.
MOAT service coach
GEICO
Fredericksburg
10.2025 - 05.2026
- Guided team members in delivering exceptional customer service experiences.
- Trained new employees on company policies and best practices for service delivery.
- Monitored service interactions to ensure compliance with company standards.
- Developed training materials to enhance staff knowledge and skills.
- Provided feedback and coaching to enhance employee performance and engagement.
Customer Service Representative
GEICO
Fredericksburg
11.2024 - 10.2025
- Resolved customer complaints quickly and efficiently, maintaining service standards.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Contributed to team meetings focused on developing strategies to enhance customer experiences.
- Responded to customer inquiries, delivering accurate information about products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Determined customer needs by actively listening during interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Substitute Teacher
Stafford Independent School District
Stafford
02.2024 - 11.2024
- Monitored student progress throughout the day.
- Implemented school policies and procedures in the classroom.
- Integrated technology into lessons whenever possible.
- Monitored student progress and provided feedback for improvement.
- Served as a mentor for new substitute teachers when necessary.
5 Star Nutrition
Sales Associates
Stafford
08.2023 - 01.2024
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Developed trusting relationships with customers by making personal connections.
Property Manager
ART of Perfection Property Management Company
Stafford
05.2019 - 07.2023
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Education
Graduate Certificate - Leadership
University of Virginia
Charlottesville, VABachelor of Arts - Political Science
James Madison University
Harrisonburg, VAAssociates degree -
Germanna Community College
Stafford, VASkills
- Certified Employee Coach
- Customer Service Skills
- Metric Goals Attainment
- Written and Oral Communication Skills
- Team Building Skills
- Complex Problem-Solving Skills
- Multi-tasking Abilities
- Merchandising Knowledge
- Conflict Resolution
- Employee training
- Performance monitoring
Timeline
Auto Service LDP
GEICO
03.2026 - Current
MOAT service coach
GEICO
10.2025 - 05.2026
Customer Service Representative
GEICO
11.2024 - 10.2025
Substitute Teacher
Stafford Independent School District
02.2024 - 11.2024
5 Star Nutrition
Sales Associates
08.2023 - 01.2024
Property Manager
ART of Perfection Property Management Company
05.2019 - 07.2023
Graduate Certificate - Leadership
University of Virginia
Bachelor of Arts - Political Science
James Madison University
Associates degree -
Germanna Community College