Roberto Bernabe
Wise
Summary
Proven track record in enhancing customer experiences and improving patient outcomes, notably at El Dorado Grill. Expert in managing multiple responsibilities with a strong work ethic and exceptional customer service skills. Fluent in Spanish, adept at fostering cultural understanding, and proficient in Microsoft Office, consistently achieving positive results through attention to detail and effective communication.
Overview
6
6
years of professional experience
Work History
Server
El Dorado Grill
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Physical Therapist Technician
Marguax Farms
02.2021 - 06.2022
- Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises including Aqua-Treadmill.
- Increased clinic efficiency by maintaining detailed records of patient progress, updating treatment plans as needed.
- Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during equine therapy sessions.
- Ensured timely completion of tasks by managing multiple responsibilities, including equipment setup and clean-up after equine therapy sessions.
- Assisted lead Physical Therapists in the development of customized treatment programs for improved equine patient outcomes.
- Adapted therapy sessions and exercises according to equine patient progress and limitations.
Animal Caretaker
Airdrie Stud
08.2018 - 06.2020
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Kept animals clean and free of contaminants to promote optimal health.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
Education
Bluegrass Community And Technical College
Lexington, KYHigh School Diploma -
Woodford County High School
Versailles, KY03.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Patient Communication
- Cleaning and sanitation
- Fluent in Spanish
- Cultural understanding
- Cultural Awareness
- Relationship Building
- Verbal and written communication
- Attention to Detail
- Microsoft Office
- Confidential Information Protection
Timeline
Server
El Dorado Grill
04.2023 - Current
Physical Therapist Technician
Marguax Farms
02.2021 - 06.2022
Animal Caretaker
Airdrie Stud
08.2018 - 06.2020
Bluegrass Community And Technical College
High School Diploma -
Woodford County High School
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