Sandia Walker
Virginia Beach
Summary
I have extensive experience in admin roles, with a background in technology, public service, and customer service. I’m skilled at reviewing information, finding solutions, and collaborating with others to ensure accuracy and compliance.
Overview
17
17
years of professional experience
Work History
Benefits Program Worker I
City of Chesapeake
Chesapeake
06.2025 - Current
- Conduct in-person and phone interviews to determine eligibility for public assistance programs using systems like the Virginia Case Management System.
- Provide clear, friendly customer service by explaining program rights, responsibilities, and policies to clients applying for SNAP and Medicaid.
- Keep electronic and paper records accurate and confidential.
- Process benefits following federal, state, and local rules with minimal mistakes.
- Help the team by covering for coworkers during absences or vacancies.
- Prepare reports when needed.
- Attend training sessions to improve skills and job performance.
Customer Service Clerk III
City of Chesapeake
Chesapeake
06.2021 - 06.2025
- Manage taxpayer interactions by responding to inquiries via phone, monitoring counter services, and processing accounts to ensure efficient customer service.
- Utilize multiple office database systems, including VITA Mocha and Laserfiche, to issue business licenses, process tax documentation, and maintain accurate records.
- Review and process Real Estate Tax Relief and Disabled Veteran personal property exemption applications, ensuring compliance with regulations and accurate application of exemptions.
- Communicated with local government offices to verify taxpayer information, adjust accounts, and resolve discrepancies, facilitating smooth inter-office communication and accurate billing.
Senior Traffic Controller
Elizabeth River Crossings
Norfolk
02.2020 - 06.2021
- Applied incident management techniques to monitor, detect, verify, and respond to traffic incidents, coordinating with State and Local Police, Fire, and Rescue units during emergencies.
- Operated and managed Traffic Management and SCADA Systems, including CCTV, variable message signs, tunnel ventilation, and environmental monitoring, ensuring efficient traffic flow and safety.
- Maintained comprehensive logs and reports, utilizing systems such as the Virginia Traffic system and Issue Trak for real-time traffic updates and event management, while documenting equipment malfunctions for maintenance.
Administrative Assistant/Division of Liberal Arts & Humanities
Livingstone College
Salisbury
08.2019 - 01.2020
- Delivered comprehensive administrative support to the Dean and faculty by preparing materials for meetings and special events, and managing calendars to ensure efficient scheduling and prioritization of tasks.
- Managed budgets through meticulous monitoring and preparation of requisitions, expense reports, and reimbursements, contributing to effective financial oversight.
- Coordinated travel arrangements and maintained databases, analyzing data to generate detailed reports for informed decision-making within the division.
Traffic Management Center Operator/Administrative Assistant
I77 Mobility Partners/NCDOT
Charlotte
08.2017 - 07.2019
- Coordinated communication with third parties, emergency responders, and the public to efficiently manage incident support and ensure timely dissemination of traffic incident information.
- Assisted in data processing and report generation, contributing to accurate monthly and quarterly reports through meticulous input into the maintenance management system.
- Monitored and assessed traffic conditions using CCTV and radio communications, ensuring accurate updates on road blockages and coordinating responses with relevant agencies.
Lead Control Room Operator
VDOT Hampton Roads Transportation Operations Center
Virginia Beach
09.2015 - 07.2017
- Coordinated Safety Service Patrols and monitored Virginia's roadways using CCTV to ensure rapid response to highway hazards and disabled vehicles.
- Managed communication with law enforcement, emergency services, and the public to accurately locate and confirm active incidents, while maintaining the VA traffic/511 database for comprehensive event management.
- Acted as interim supervisor during shift absences, provided detailed shift summaries, and contributed to training and procedural updates for new team members.
Intake Representative /Office Specialist
All-4-One Home HealthCare Services Inc.
Virginia Beach
10.2014 - 09.2015
- Facilitated the intake process by processing and verifying all incoming referrals, ensuring insurance verification using Medicare and Medicaid portals, and coordinating prior authorizations from private insurance companies for patient care initiation and certification periods.
- Supported office operations through comprehensive administrative tasks, including maintaining records, managing correspondence, assisting with departmental scheduling, and providing critical data entry for patient Plans of Care, while also aiding Human Resources with employment verification and reference checks.
Administrative Assistant/Estimate Data Entry Clerk
Servpro of Chesapeake, Hampton, Elizabeth City-Outer Banks
Chesapeake
09.2013 - 08.2014
- Ensured accuracy and timely entry of data using Xactimate for preparing and submitting estimates to insurance companies, consistently meeting daily deadlines.
- Managed communications and scheduling with clients and vendors, maintaining detailed records in multiple databases and participating in on-call rotations as needed.
Teacher Assistant/Summer Camp Counselor
Cathedral of Faith Christian School
Chesapeake
06.2008 - 08.2011
- Assisted in the preparation and facilitation of educational and recreational activities, including homework support, crafts, and field trips, enhancing children's engagement and learning experiences.
- Supported daily operations by preparing classrooms and materials, as well as aiding in meal preparation and service, to ensure a well-organized and nurturing environment for children.
Education
Bachelor of Science - Computer Information Systems
Ferrum College
Ferrum, VA01.2013
Skills
- Critical Thinking
- Time Management
- Computers and Technology
- Excellent Organizational Skills
- Customer and Personal Service
- Microsoft Office proficiency
- Microsoft Visual Studio Skills
Basic coding proficiency - Xactimate
- Attention to detail
- Organized
- Data analysis
- Fast-paced work environments
- Case management
- Public assistance eligibility
- Data entry accuracy
- Benefit processing
- Customer relationship management
- Office database proficiency
- Clerical support
References
References available upon request.
Timeline
Benefits Program Worker I
City of Chesapeake
06.2025 - Current
Customer Service Clerk III
City of Chesapeake
06.2021 - 06.2025
Senior Traffic Controller
Elizabeth River Crossings
02.2020 - 06.2021
Administrative Assistant/Division of Liberal Arts & Humanities
Livingstone College
08.2019 - 01.2020
Traffic Management Center Operator/Administrative Assistant
I77 Mobility Partners/NCDOT
08.2017 - 07.2019
Lead Control Room Operator
VDOT Hampton Roads Transportation Operations Center
09.2015 - 07.2017
Intake Representative /Office Specialist
All-4-One Home HealthCare Services Inc.
10.2014 - 09.2015
Administrative Assistant/Estimate Data Entry Clerk
Servpro of Chesapeake, Hampton, Elizabeth City-Outer Banks
09.2013 - 08.2014
Teacher Assistant/Summer Camp Counselor
Cathedral of Faith Christian School
06.2008 - 08.2011
Bachelor of Science - Computer Information Systems
Ferrum College