SARA TALLMAN
Virginia Beach,VA
Summary
Detail-oriented and experienced insurance adjuster with 5 years of expertise in reviewing coverage, assessing claims, and ensuring compliance with insurance policies. Valued team player with focus on results, known for adaptability and reliability.
Overview
18
18
years of professional experience
Work History
ICS Adjuster
GEICO
03.2023 - Current
- Worked in a fast-paced environment, managing a large number of inbound calls and ensuring the resolution of issues on the first contact whenever possible
- Reviewed, interpreted, and communicated policy language to ensure accurate assessment of coverage, endorsements, exclusions, and deductibles
- Conduct interviews with policyholders, witnesses, and other involved parties to gather information and assess the liability percentage of claims
- Managed customer inquiries and resolving issues during the first interaction, reducing the need for callbacks and improving customer experience
TCR1 Adjuster
GEICO
10.2019 - 03.2023
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Communicated with customers to explain policy coverages, deductibles, and claim status, ensuring customer satisfaction and a smooth claims process, from initial claim report to closure
- Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to auto accident-related issues for customers.
Warehouse Associate
Amazon
09.2018 - 10.2019
- Hand selected to be Safety Ambassador for daily shift; performed safety audits and inspections
- Excellent attention to detail; Efficiently sorted packages to be put on their proper delivery routes
Front Desk Associate
The Body Bar Piercing Studio
05.2015 - 09.2018
- Greet customers and deliver excellent customer service by assisting with forms for services
- Organized and filed paperwork for services for Department of Health audits
- Increased profits by upselling jewelry and services to the customers
Ground RADAR Technician
United States Air Force (USAF)
02.2007 - 02.2015
- Mentored and trained10 Airmen as a supervisor and conducted annual evaluations
- Assisted leadership in meetings regarding RADAR status and projected down times of operation
Education
Bachelor of Cybersecurity - Cybersecurity
Old Dominion University
Norfolk, VA05.2019
USAF Supervisor and Leadership training
Airman Leadership School
Oklahoma City, OK05.2010
Skills
- Delaware Automobile Insurance license
- Claims and Policy investigation
- Insurance regulations and compliance
- Critical thinking and decision making
- Active listening
- Caseload management
- Attention to detail
- Multitasking and organization
- Coaching and mentoring
- Advanced oral and written communication skills
Timeline
ICS Adjuster
GEICO
03.2023 - Current
TCR1 Adjuster
GEICO
10.2019 - 03.2023
Warehouse Associate
Amazon
09.2018 - 10.2019
Front Desk Associate
The Body Bar Piercing Studio
05.2015 - 09.2018
Ground RADAR Technician
United States Air Force (USAF)
02.2007 - 02.2015
Bachelor of Cybersecurity - Cybersecurity
Old Dominion University
USAF Supervisor and Leadership training
Airman Leadership School
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