Sarah Harmon
Norfolk
Summary
Dynamic Lead Pharmacy Technician with extensive experience at CVS Pharmacy, excelling in inventory control and staff development. Proven track record of enhancing patient satisfaction through efficient prescription processing and problem-solving. Skilled in pharmacy software and committed to maintaining compliance with safety regulations while fostering a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Lead Pharmacy Technician
CVS Pharmacy
04.2021 - Current
- Trained new pharmacy technicians on system procedures and best practices.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Managed medication inventory, utilizing automated systems to track stock levels and reorder supplies as needed.
- Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
Pharmacy Technician
Walmart
06.2018 - 02.2021
- Conducted medication therapy reviews, ensuring proper patient care protocols were followed.
- Monitored prescription refill requests, ensuring timely processing for customer satisfaction.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
Sam's Club
07.2015 - 01.2018
- Managed medication dispensing, ensuring accuracy and compliance with pharmacy regulations.
- Assisted in inventory management, maintaining stock levels and minimizing waste.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with pharmacists to optimize workflow and improve operational efficiency.
Education
High School Diploma -
Maury High School
Norfolk, VA06-2015
Pharmacy Technician Course
Norfolk Vo Tech
06-2014
Skills
- Problem-solving skills
- Pharmacy software proficiency
- Inventory control
- Order verification
- HIPAA
- Drug inventory control
- Prescription processing
- Insurance verification
- Medication dispensing
- Pharmacy and customer records management
- Staff development
- New hire onboarding
- Employee training
- Staff leadership
- Inventory management
- Drug inventory management
- Customer service
- Inventory tracking
- Medicare and medicaid process
Timeline
Lead Pharmacy Technician
CVS Pharmacy
04.2021 - Current
Pharmacy Technician
Walmart
06.2018 - 02.2021
Pharmacy Technician
Sam's Club
07.2015 - 01.2018
High School Diploma -
Maury High School
Pharmacy Technician Course
Norfolk Vo Tech