Sascha Howard
Ruther Glen
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Strong phone speaking and in person skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Successful at solving a range of daily issues with an efficient and professional attitude. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Virginia Eye Institute
Richmond
11.2024 - Current
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Adhered to HIPAA regulations.
- Performed administrative duties such as filing, faxing, photocopying.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Scheduled patient appointments and procedures.
- Assisted with the completion of medical forms and records.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Ran credit card batches and balanced deposits on daily basis.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Answered customer inquiries regarding billings, payments, account status.
Patient Service Representative
Richmond Dermatology & Laser Specialists
Richmond
01.2023 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Obtained informed consent, verified insurance information, and collected payments/payment documentation from patients and filed in system.
- Assisted with the completion of medical forms and records.
- Ran credit card batches and balanced deposits on daily basis.
- Maintained accurate and up-to-date inventory records.
- Maintained confidentiality of PHI of patients entered into the system.
- Prepared examination rooms with necessary instruments and supplies.
- Maintained accurate records of patient care services in accordance with established policies and procedures.
- Supported the clinical team in delivering quality patient care through efficient workflow processes.
- Provided administrative support to the medical staff, such as filing paperwork, answering phones and greeting visitors.
- Managed inventory of medical supplies and equipment; ordered new items when needed.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Lead Pharmacy Tech/IV Pharmacy Technician
Partners Pharmacy
Richmond
01.2021 - 01.2023
- Responsible for daily operation of pharmacy
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Supervise the work of other pharmacy technicians and ensure that all medications are dispensed correctly.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Entered prescription information into computer databases.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Monitored staff productivity levels and provided guidance when needed.
Pharmacy Technician
Partners Pharmacy
Richmond
12.2018 - 01.2021
- Managed filing of prescriptions, both electronically and manually.
- Organized work areas so that everything was easily accessible when needed.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Pharmacy Technician
CVS Omnicare
Richmond
02.2018 - 11.2018
- Knowledge of brand and generic drugs, medical terms, abbreviations and pharmacy calculations
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Verified prescriptions and drug labels, documents and packages.
- Managed filing of prescriptions, both electronically and manually.
- Organized work areas so that everything was easily accessible when needed.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Verified accuracy of medication labels before they were dispensed to customers.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Customer Service Representative
Conduent
Richmond
07.2017 - 12.2017
- Responsible for submitting and checking the status of applications for health insurance, renewing coverage if applicable.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interaction and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Front Desk Clerk/Reservationist
Best Western Hotel
Doswell
03.2014 - 08.2016
- Greeted guests warmly upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Maintained daily records of room availability and rates.
- Performed administrative duties such as filing documents, preparing correspondence.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Education
Some College (No Degree) - Nursing
Bowie State University
Bowie, MD01-2017
High School Diploma -
Caroline High School
Milford, VA05.2015
Skills
- HIPAA Compliance
- Medical Billing
- Medical terminology knowledge
- Healthcare administration
- Multitasking and Organization
- Problem-Solving
- Insurance and medical billing
- Team Leadership
- Phone and Email Etiquette
- Team Collaboration
- Calm and Effective Under Pressure
- Documenting and Recording Information
- Providing Information and Resources
- Schedule Coordination
- Problem Resolution
- Multitasking
- Customer Relationship Management
- Data analysis
- Recordkeeping
- Team Management
- Excellent Communication
- Complaint resolution
Certification
- Nationally certified pharmacy technician
- Certified BLS CPR&First Aid
References
References available upon request.
Timeline
Patient Service Representative
Virginia Eye Institute
11.2024 - Current
Patient Service Representative
Richmond Dermatology & Laser Specialists
01.2023 - Current
Lead Pharmacy Tech/IV Pharmacy Technician
Partners Pharmacy
01.2021 - 01.2023
Pharmacy Technician
Partners Pharmacy
12.2018 - 01.2021
Pharmacy Technician
CVS Omnicare
02.2018 - 11.2018
Customer Service Representative
Conduent
07.2017 - 12.2017
Front Desk Clerk/Reservationist
Best Western Hotel
03.2014 - 08.2016
Some College (No Degree) - Nursing
Bowie State University
High School Diploma -
Caroline High School