Shelby Burnette
Financial Counselor
Roanoke,NV
Summary
At Carilion Health Systems, a skilled Financial Counselor excelled in streamlining insurance verification and enhancing revenue cycle management. Demonstrated expertise in healthcare regulations and claims processing, coupled with exceptional problem-solving abilities, led to significant improvements in reimbursement rates. Known for meticulous audits and effective staff training, consistently surpassed performance metrics, showcasing a blend of critical thinking and communication prowess.
I recently retired from Carilion Health Systems after twenty-six years of service. It was a pleasure working for and gaining knowledge during my years of service with this organization. During the year after retirement, I traveled with and spent quality time with family.
Overview
27
27
years of professional experience
43
43
years of post-secondary education
Work History
Financial Counselor
Carilion Health Systems
Roanoke, VA
05.1997 - 12.2023
- Conducted over 100 thorough audits daily of patient accounts to identify discrepancies and prevent potential revenue loss.
- Trained new staff on patient financial services best practices, elevating overall performance of financial counseling team.
- Contributed monthly to departmental goals by consistently meeting or exceeding established performance metrics.
- Streamlined insurance verification processes for increased efficiency and reduced errors.
- Maintained up-to-date knowledge on evolving healthcare regulations, sharing insights with colleagues for continuous improvement.
- Collaborated with 11 healthcare providers to ensure accurate billing codes, reducing claim denials and improving reimbursement rates.
- Collaborated with 29 medical staff to ensure accurate billing codes and minimize claim denials.
- Improved cash flow by proactively monitoring all aging accounts receivables and implementing effective collection strategies.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
Education
High School Diploma -
William Fleming High School
Roanoke, VA 08.1983 - 06.2025
No Degree - Medical Office Associate
Dominion Business College
Roanoke, VA 01.1993 - 07.1994
Skills
Time management
Verbal and written communication
Healthcare regulations
Claims processing
Revenue cycle management
Insurance verification
Data entry proficiency
Problem-solving abilities
Excellent communication
Claims handling and coverage verification
Patient confidentiality and data security
Telephone skills
Professional demeanor
Multitasking Abilities
Referral coordination
Insurance claims follow-up
Timeline
Financial Counselor
Carilion Health Systems
05.1997 - 12.2023
No Degree - Medical Office Associate
Dominion Business College
01.1993 - 07.1994
High School Diploma -
William Fleming High School
08.1983 - 06.2025
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