Sherry Bromley
Richmond,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Certified Nursing Assistant
Bayada home health
07.2021 - Current
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Cleaning Specialist
durham’s cleaning
12.2019 - Current
- Sanitation and sterilization of properties to include organization, decluttering, and waste removal
- Organized and used industrial cleaning products following strict safety procedures.
- Used time management and efficient cleaning methods to meet deadlines.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Customer Service Representative
Safelite Call Center
01.2024 - 06.2024
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Met customer call guidelines for service levels, handle time and productivity.
Technician
Richmond Alarm Company
04.2021 - 08.2021
- Answering high volume calls, outgoing safety & security calls, dispatching paramedics/officer
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
Education
Certified Nursing assistant -
Rappahannock Community College
Warsaw, VA01.2011
Skills
- Knowledgeable and proficient in quality assurance and documentation
- Conflict Resolution
- Critical Thinking
- Leadership
- Communication
Activities
I have a passion for people and community service. I enjoy dedicating my time to those in need. I utilize my skills in creativity and cosmetology to service those who are displaced.
Timeline
Customer Service Representative
Safelite Call Center
01.2024 - 06.2024
Certified Nursing Assistant
Bayada home health
07.2021 - Current
Technician
Richmond Alarm Company
04.2021 - 08.2021
Cleaning Specialist
durham’s cleaning
12.2019 - Current
Certified Nursing assistant -
Rappahannock Community College
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