SOPHIA HOWELL
Glen Allen
Summary
Detail-oriented and compassionate aspiring healthcare professional with an educational background in public health/human sciences and work experience in customer service. Highly skilled in human interaction, problem-solving, and working in fast-paced environments. Adept at building relationships, managing administrative tasks, and providing excellent client service, ensuring smooth workflow in any setting. Passionate about healthcare and eager to apply strong organizational and interpersonal skills to a medical role.
Overview
4
4
years of professional experience
Work History
Sales Associate/Product Marketer
Laces VA
10.2022 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Marketed products on social media to convert to increased store visitations and purchases.
- Made online orders and phone orders for customers whilst organizing buy sheets of our orders.
Hostess
The Boathouse at Short Pump Town Center
08.2021 - 02.2022
- Answered phone calls to take orders, give information and document reservations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed back of house tasks and packaged and completed to go orders and phone orders.
Server and Cashier
Vampire Penguin
05.2021 - 08.2021
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Prepared and served our desserts offered as well as completing back of house tasks and food preparation.
- Provided leadership skills to guide our new employees on their initial shifts to assist them with the learning process.
Education
Bachelor of Science - Public Health Pre- Physician’s Assistant
Virginia Tech & Honors College
Blacksburg, VA01.2025
Bachelor of Science - Health, Physical Education, and Exercise Science Pre- Physician’s Assistant
Virginia Commonwealth University
Richmond, VA01.2027
Skills
- Customer Service
- Administrative Support & Scheduling
- Time Management
- Health Policy & HIPAA Awareness
- Teamwork and Collaboration
- Sales & Marketing Strategies
- Problem-Solving & Adaptability
- Health & Wellness Advocacy
- Strong Verbal & Written Communication
- Strong science background
- Excellent people skills
- Relationship building
Timeline
Sales Associate/Product Marketer
Laces VA
10.2022 - Current
Hostess
The Boathouse at Short Pump Town Center
08.2021 - 02.2022
Server and Cashier
Vampire Penguin
05.2021 - 08.2021
Bachelor of Science - Public Health Pre- Physician’s Assistant
Virginia Tech & Honors College
Bachelor of Science - Health, Physical Education, and Exercise Science Pre- Physician’s Assistant
Virginia Commonwealth University
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