Sophia Howell
Richmond
Summary
Dynamic and personable professional with a proven track record in sales, customer service, and marketing across diverse sectors, including retail, healthcare, and hospitality. Expertise in relationship-building, consultative selling, and strategic promotion drives revenue growth and fosters customer loyalty. Recognized for exceptional interpersonal communication skills and adaptability in fast-paced environments, consistently achieving and surpassing sales targets. Unique insights gained from healthcare experiences enhance the ability to connect effectively with a wide range of clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate & Product Marketer
Laces VA
10.2022 - Current
- Delivered personalized fashion consultation to customers, boosting satisfaction and repeat sales.
- Promoted in-store and online products through targeted social media campaigns and engaging displays.
- Supported inventory management, order processing, and coordination of online/phone sales.
- Consistently met and exceeded sales goals in a high-paced retail environment.
Hostess
The Boathouse
07.2021 - 01.2022
- Provided a welcoming first impression and managed high-volume guest reservations.
- Streamlined seating processes by coordinating with service staff to optimize efficiency.
- Supported to-go order packaging, contributing to increased takeout sales and customer satisfaction.
- Managed guest seating arrangements to optimize flow and minimize wait times.
Server & Cashier
Vampire Penguin
04.2021 - 07.2021
- Delivered exceptional customer service during peak business hours.
- Managed cash handling, order accuracy, and efficient food prep to maintain smooth operations.
- Trained and mentored new staff, fostering a collaborative and service-focused team environment.
- Resolved customer complaints promptly, utilizing problem-solving skills to retain customer loyalty and satisfaction.
Education
Bachelor of Science - Health, Physical Education & Exercise Science
Virginia Commonwealth University
Richmond, VA05-2027
Bachelor of Science - Public Health (Pre-Physician Assistant)
Virginia Tech
Blacksburg, VA05-2027
Skills
- Customer Relationship Management
- Sales & Marketing Strategies
- Social Media Promotion & Branding
- Time Management & Multitasking
- Problem Solving & Adaptability
- Team Collaboration & Training
- Relationship building
Certification
CITI Certification, Social & Behavioral Research (2027)
Clinical Shadowing Experience
Certified Registered Nurse Anesthetist (CRNA)
Richmond Gastroenterology – Glen Allen, VA | August 2025
• Observed full cycle of anesthesia administration for GI procedures, including colonoscopies and endoscopies.
• Gained exposure to patient monitoring, airway management, and pre-/post-anesthesia care.
• Learned about sedation levels, medication dosing, and CRNA collaboration with GI specialists.
Physician's Assistant – Dermatology
Forefront Dermatology – Glen Allen, VA | June 2025
• Shadowed a board-certified Dermatology PA during consultations, biopsies, and cosmetic procedures.
• Observed diagnosis and treatment of skin conditions, including acne, eczema, and skin cancers.
• Gained insight into clinical decision-making, patient communication, and education.
Volunteering
Meals on Wheels Volunteer
Feed More – Richmond, VA | Volunteer
• Assisted with food distribution and community outreach to support food-insecure families.
• Collaborated with volunteers and staff to organize donations and ensure efficient service delivery.
Timeline
Sales Associate & Product Marketer
Laces VA
10.2022 - Current
Hostess
The Boathouse
07.2021 - 01.2022
Server & Cashier
Vampire Penguin
04.2021 - 07.2021
Bachelor of Science - Health, Physical Education & Exercise Science
Virginia Commonwealth University
Bachelor of Science - Public Health (Pre-Physician Assistant)
Virginia Tech
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