Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Vivian Duong

Fairfax

Summary

Veteran pharmacy technician experienced with pharmacy operations, medication dispensing, and regulatory compliance. Utilizes organizational skills to streamline workflow and enhance team performance. Track record of effective inventory management and patient interaction, ensuring high-quality service delivery.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Pharmacy Technician

Harris Teeter Pharmacy
03.2021 - Current
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Collaborated with team members to optimize workflow during peak hours.
  • Maintained inventory levels and organized medication storage for efficiency.
  • Operated pharmacy software to manage prescriptions and patient records.
  • Trained and mentored junior pharmacy technicians on best practices and operational procedures.
  • Supervised pharmacy operations, ensuring compliance with regulatory standards and internal policies.
  • Collaborated with pharmacists to resolve medication-related issues, improving patient outcomes.
  • Managed medication inventory, optimizing stock levels to prevent shortages and reduce waste.
  • Contributed to the success of flu shot metrics by efficiently administering vaccinations according to established protocols.

Cashier and Curbside Shopper

Harris Teeter
07.2017 - 03.2021
  • Processed customer transactions accurately and efficiently using POS systems.
  • Provided exceptional customer service, resolving inquiries and complaints promptly.
  • Trained new cashiers on register operations and customer engagement techniques.
  • Implemented strategies to enhance checkout speed, improving overall customer satisfaction.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Lead Barista

Starbucks
11.2017 - 11.2019
  • Prepared high-quality beverages consistently while adhering to company standards.
  • Trained new baristas on beverage preparation and customer service protocols.
  • Maintained cleanliness and organization of workstation to enhance efficiency.
  • Provided exceptional customer service, ensuring a positive experience for all patrons.
  • Developed promotional displays that increased customer engagement and beverage sales.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Associate of Science - Science And Human Anatomy

Northern Virginia Community College
Annandale, VA
06-2022

Skills

  • Problem-solving skills
  • Pharmacy software proficiency
  • Inventory control
  • Team collaboration and effective teamwork
  • Insurance billing and processing
  • Pharmacy and customer records management
  • Workflow optimization
  • Detail-oriented

Certification

  • CPhT - Certified Pharmacy Technician (2021)
  • HIPAA trained and certified
  • Vaccine immunizing certified (2023)
  • CPR and BLS certified (2023)

Languages

English
Native or Bilingual
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Full Professional

Timeline

Lead Pharmacy Technician

Harris Teeter Pharmacy
03.2021 - Current

Lead Barista

Starbucks
11.2017 - 11.2019

Cashier and Curbside Shopper

Harris Teeter
07.2017 - 03.2021

Associate of Science - Science And Human Anatomy

Northern Virginia Community College

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Vivian Duong