YASIN TEFERA
Alexandria
Summary
Adept at order coordination and showcasing exceptional time management, I enhanced customer satisfaction at Home Depot by streamlining service processes.
Retail worker with strong background in cash handling and customer service. Known for reliability in managing transactions and maintaining balanced cash drawers. Valued team player with focus on achieving results and adapting to changing needs. Skilled in operating POS systems and providing exceptional customer service.
Overview
6
6
years of professional experience
Work History
Uber Partner
Uber And Lyft
04.2020 - Current
- Adhered to local driving laws while transporting passengers safely from point A to point B
- Managed efficient routes using GPS technology to minimize delays and maximize customer satisfaction
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors
Customer Service
Home Depot
04.2021 - 12.2024
- Greeted customers and provided exceptional customer service
- Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays
- Reviewed customer orders and ensured accuracy of product descriptions, quantity, pricing, and delivery dates
- Generated purchase orders for new product requests from customers according to established procedur
- Recommended, selected, located, and obtained products to meet customer needs
- Greeted customers promptly and responded to questions
- Trained and mentored new cashiers to maximize performance
Catering
Express Catering
09.2019 - 01.2021
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Cashier
Circle K
03.2019 - 09.2019
- Retail merchandising
- Refund handling
- Utilized POS system to handle customer cash and credit card transactions.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Hidar 11
09.2019
Skills
- Cash handling expertise
- Call center experience
- Microsoft Excel
- Order processing
- Payment processing
- Client relations
- Customer satisfaction measurement
- Cash register operation
- Customer complaint resolution
- Driving safety
- Strong navigation
- Map reading
- Commercial driving experience
Websites
Timeline
Customer Service
Home Depot
04.2021 - 12.2024
Uber Partner
Uber And Lyft
04.2020 - Current
Catering
Express Catering
09.2019 - 01.2021
Customer Service Cashier
Circle K
03.2019 - 09.2019
High School Diploma -
Hidar 11
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